Hosun Ra
Teaneck,NJ
Summary
Highly seasoned and reliable Computer Technician with a strong technical background and excellent client service record. Adept at explaining complex technical concepts and processes to clients and non-technical staff in a clear and understandable manner. Able to multitask effectively and bring several simultaneous installation and repair projects to completion with full accuracy and efficiency.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Technical Support Manager
Power Technology, Inc
Hackensack, NJ
08.2018 - Current
- Provided technical assistance to customers on inbound telephone tech support calls.
- Used remote access to perform troubleshooting when needed.
- Walked Reseller customers through a step-by-step process for troubleshooting security hardware issues.
- Used good problem-solving skills for troubleshooting problems.
- Used great customer-service skills.
Technical Support Manager
POSBANK USA, PBUS, Inc
Plainview, NY
08.2017 - 03.2018
- Provided technical assistance to customers on inbound telephone tech support calls.
- Used remote access to perform troubleshooting when needed.
- Walked Reseller customers through a step-by-step process for troubleshooting hardware issues.
- Used good problem-solving skills for troubleshooting problems.
- Used great customer-service skills.
POS & Technical Support Manager
Star Merchant Solution, LLC
Great Neck, NY
04.2016 - 08.2017
- Provided technical assistance to customers on inbound telephone tech support calls.
- Used remote access to perform troubleshooting when needed.
- Walked End-User customers through step-by-step process for troubleshooting POS hardware & Software issues.
- Used good problem-solving skills for troubleshooting problems.
- Used great customer-service skills.
Technical Support Manager
POSBANK USA, PBUS, Inc
Plainview, NY
07.2014 - 04.2016
- Provided technical assistance to customers on inbound telephone tech support calls.
- Used remote access to perform troubleshooting when needed.
- Walked Reseller customers through a step-by-step process for troubleshooting hardware issues.
- Used good problem-solving skills for troubleshooting problems.
- Used great customer-service skills.
Main Technical Support Technician
Olive LED, Inc
College Point, NY
05.2011 - 07.2014
- Provided technical assistance and resources on a regular basis for LED Sign.
- Research & Develop for better communication between LED sign and Main Computer system.
- Used remote access to perform troubleshooting when needed.
- Walked Reseller customers & End-user through step-by-step process for troubleshooting hardware issues.
- Used good problem-solving skills for troubleshooting problems.
- Used great customer-service skills.
Education
No Degree - Graphic Design
Queens College of The City University of New York
Flushing, NY 09.2002 - 01.2006
Skills
Technical troubleshooting
Business planning
Customer support
Process design
Operations management
Remote Diagnostics
Application installations
Mac OS Operating System
Windows Operating System
Application support
Desktop support
Technical issues analysis
TCP/IP
Data recovery
Flexible and Adaptable
Mac systems
Customer service expert
Timeline
Technical Support Manager
Power Technology, Inc
08.2018 - Current
Technical Support Manager
POSBANK USA, PBUS, Inc
08.2017 - 03.2018
POS & Technical Support Manager
Star Merchant Solution, LLC
04.2016 - 08.2017
Technical Support Manager
POSBANK USA, PBUS, Inc
07.2014 - 04.2016
Main Technical Support Technician
Olive LED, Inc
05.2011 - 07.2014
No Degree - Graphic Design
Queens College of The City University of New York
09.2002 - 01.2006