Hosun Ra
Teaneck,NJ
Summary
Highly seasoned and reliable Computer Technician with a strong technical background and excellent client service record. Adept at explaining complex technical concepts and processes to clients and non-technical staff in a clear and understandable manner. Able to multitask effectively and bring several simultaneous installation and repair projects to completion with full accuracy and efficiency.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Technical Support Manager
Power Technology, Inc
Hackensack, NJ
08.2018 - Current
- Provided technical assistance to customers on inbound telephone tech support calls.
- Used remote access to perform troubleshooting when needed.
- Walked Reseller customers through a step-by-step process for troubleshooting security hardware issues.
- Used good problem-solving skills for troubleshooting problems.
- Used great customer-service skills.
Technical Support Manager
POSBANK USA, PBUS, Inc
Plainview, NY
08.2017 - 03.2018
- Provided technical assistance to customers on inbound telephone tech support calls.
- Used remote access to perform troubleshooting when needed.
- Walked Reseller customers through a step-by-step process for troubleshooting hardware issues.
- Used good problem-solving skills for troubleshooting problems.
- Used great customer-service skills.
POS & Technical Support Manager
Star Merchant Solution, LLC
Great Neck, NY
04.2016 - 08.2017
- Provided technical assistance to customers on inbound telephone tech support calls.
- Used remote access to perform troubleshooting when needed.
- Walked End-User customers through step-by-step process for troubleshooting POS hardware & Software issues.
- Used good problem-solving skills for troubleshooting problems.
- Used great customer-service skills.
Technical Support Manager
POSBANK USA, PBUS, Inc
Plainview, NY
07.2014 - 04.2016
- Provided technical assistance to customers on inbound telephone tech support calls.
- Used remote access to perform troubleshooting when needed.
- Walked Reseller customers through a step-by-step process for troubleshooting hardware issues.
- Used good problem-solving skills for troubleshooting problems.
- Used great customer-service skills.
Main Technical Support Technician
Olive LED, Inc
College Point, NY
05.2011 - 07.2014
- Provided technical assistance and resources on a regular basis for LED Sign.
- Research & Develop for better communication between LED sign and Main Computer system.
- Used remote access to perform troubleshooting when needed.
- Walked Reseller customers & End-user through step-by-step process for troubleshooting hardware issues.
- Used good problem-solving skills for troubleshooting problems.
- Used great customer-service skills.
Education
No Degree - Graphic Design
Queens College of The City University of New York
Flushing, NY 09.2002 - 01.2006
Skills
Technical troubleshooting
Timeline
Technical Support Manager
Power Technology, Inc
08.2018 - Current
Technical Support Manager
POSBANK USA, PBUS, Inc
08.2017 - 03.2018
POS & Technical Support Manager
Star Merchant Solution, LLC
04.2016 - 08.2017
Technical Support Manager
POSBANK USA, PBUS, Inc
07.2014 - 04.2016
Main Technical Support Technician
Olive LED, Inc
05.2011 - 07.2014
No Degree - Graphic Design
Queens College of The City University of New York
09.2002 - 01.2006
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