Open To Work
Jolomi Erikpara
Fulshear,TX
Summary
Dynamic professional specializing in technical support and diagnostic methodologies. Expertise in collaborating with cross-functional teams to resolve complex issues, ensuring high customer satisfaction. Proven track record of driving key performance indicators through effective leadership and continuous improvement initiatives.
Overview
13
13
years of professional experience
Work History
Technical Support Manager
Cummins Inc.
Houston, Texas
10.2022 - Current
- Led technical support team to resolve customer inquiries efficiently.
- Collaborated with engineering teams to troubleshoot and resolve product issues, enhancing customer satisfaction.
- Coordinated cross-functional meetings to address technical challenges and monitor progress of 7-step problem solving techniques, ensuring timely resolution.
- Established continuous improvement initiatives, driving achievement of key performance indicators.
- Performed root cause analysis on recurring problems encountered by customers and also reviewed fix effectiveness of solutions
- Developed technical training materials for new support staff and technicians technical onboarding
EV Systems Service Diagnostic Engineer
Cummins Inc.
Columbus, Indiana
02.2020 - 10.2022
- Resolved complex technical issues related to EV powertrains and battery systems.
- Developed diagnostic tools and methodologies, enhancing troubleshooting processes for Cummins EV systems.
- Conducted root cause analyses to uncover causes of system failures and malfunctions.
- Analyzed data from EV systems, identifying critical improvement areas through fault codes and performance metrics.
- Created and updated diagnostic procedures and wiring schematics, facilitating efficient service for technicians.
- Validated diagnostic tools and procedures to ensure adherence to quality standards.
- Maintained accurate documentation of EV systems, diagnostics, and repair processes.
Diesel Engine Emission Certification Test Engineer
Cummins Inc.
Columbus, Indiana
02.2017 - 02.2020
- Conducted engine emission diagnostic testing to ensure adherence to EPA and CARB standards.
- Analyzed emission test data to identify trends, optimizing engine performance and ensuring compliance with regulatory standards.
- Developed and implemented diagnostic test procedures, enhancing assessment of system emissions and performance.
- Identified improvement opportunities and implemented changes, resulting in enhanced emissions performance and compliance.
- Maintained accurate documentation of engine platform emission test results for certification and compliance.
- Collaborated with cross-functional teams including product engineers and regulatory affairs for effective issue resolution.
Spark Ignited Engines - Service Engineer
Cummins Inc.
Columbus, Indiana
05.2013 - 02.2017
- Resolved complex technical problems related to Cummins spark ignition engines.
- Updated service procedures to streamline repair processes and improve efficiency.
- Conducted root cause analyses to identify engine and system failure causes.
- Maintained accurate, current technical documentation including manuals and repair guides.
- Collaborated with cross-functional teams to address customer complaints, ensuring satisfaction.
- Managed account portfolio, exceeding service metrics for response and resolution by implementing effective strategies.
- Led technical guidance for junior engineers and technicians, fostering skill development and knowledge sharing.
Education
MBA - Operations Management
Indiana University
IN08-2022
Master of Science - Mechanical Engineering
Howard University
Washington, DC05-2013
Bachelor of Science - Mechanical Engineering
University of Nigeria
Enugu, Nigeria09-2006
Skills
- Technical support and troubleshooting
- Root cause analysis
- Diagnostic procedures
- Product knowledge
- Customer relationship management
- Technical troubleshooting
- Diagnostic methodologies
- Continuous improvement
- Incident management
Work Preference
Job Search Status
Open to workSalary Range
$85000/yr - $200000/yrTimeline
Technical Support Manager
Cummins Inc.
10.2022 - Current
EV Systems Service Diagnostic Engineer
Cummins Inc.
02.2020 - 10.2022
Diesel Engine Emission Certification Test Engineer
Cummins Inc.
02.2017 - 02.2020
Spark Ignited Engines - Service Engineer
Cummins Inc.
05.2013 - 02.2017
MBA - Operations Management
Indiana University
Master of Science - Mechanical Engineering
Howard University
Bachelor of Science - Mechanical Engineering
University of Nigeria