ISMAEL IRIZARRY

• Gold Over America Tour presenting Simone Biles and the 2024 US Olympic Gymnastics team | Boston, MA

• Responded quickly to urgent requests from the VIPs in order to meet deadlines effectively.
• Ensured that customer service standards are met at all times by providing timely responses to queries.
• Participated in material acquisition, setup, and teardown for periodic and special events.

Tours include:

Travis Scott, Feid, Usher, Pitbull, Jason Aldean, Young Miko, Omar Apollo, The Doobie Brothers, and Avril Lavigne, with over 50 shows worked all across the US.

• Provide outstanding customer support by addressing guest inquiries and resolving issues in a timely manner, contributing to a positive overall experience for attendees.
• Assist in the setup and teardown of event infrastructure, including signage and seating arrangements, ensuring a well-organized environment for guests during events.
• Collaborate with team members to facilitate smooth operations across various guest service areas, enhancing the efficiency of service delivery and maintaining high standards of guest satisfaction.

• Expertly directed attendees to designated parking and camping areas for a seamless festival experience.
• Provided exceptional customer service to festival-goers, fostering an environment of respect and care.
• Collaborated with a partner company to manage check-ins, achieving 100% accuracy in tracking festival attendance.