Amber Cook
Dundalk,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA
Pear Tree Assisted Living Facility
Pasadena , MD
2023.05 - 2023.12
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
Customer Service Representative
HMS Insurance Co.
Hunt Valley , MD
2022.03 - 2022.12
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Responded to customer inquiries and problems to promote great service.
- Added construction vehicles, equipment etc. to clients policies.
- Generated and provided certificates of insurance for clients when needed and requested by clients.
- Generated and provided proposals and documentation for upcoming renewals, when needed and requested by clients.
- Responded to emails, phone calls to discuss and answer any questions or concerns that the clients may have had.
Key Holder
Dollar General
Pasadena , MD
2020.12 - 2021.09
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Counted and balanced registers.
- Stocked shelves
- Cashiered
- Ran Shifts and gave breaks when needed and scheduled.
- General Customer service.
Shift Manager/Key Holder
Starbucks
White Marsh , MD
2015.05 - 2020.09
- Ensured proper opening and closing procedures were followed daily.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Stocked shelves with ingredients needed to make coffee drinks.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Monitored inventory levels of supplies and restocked when necessary.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Operated cash registers to process customer payments.
- Stocked customer service stations with paper products or beverage preparation items.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
Education
Homeschooled
Baltimore, MD2010-11
Skills
- Geriatric Care
- Patient Care
- Direct Patient Care
- Patient Lifting
- HIPAA Compliance
- Computer Skills
- Med Tech
- Writing
- Microsoft Excel
- Customer Service
- Bank Deposits
- Cash Handling Accuracy
Certification
- Maryland Board of Nursing Med Tech License
Languages
English
Full Professional
Timeline
CNA
Pear Tree Assisted Living Facility
2023.05 - 2023.12
Customer Service Representative
HMS Insurance Co.
2022.03 - 2022.12
Key Holder
Dollar General
2020.12 - 2021.09
Shift Manager/Key Holder
Starbucks
2015.05 - 2020.09
Homeschooled
- Maryland Board of Nursing Med Tech License
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