
With over 10+ years of experience,as value-based leader delivering exceptional customer and employee experiences to grow businesses. Proficient in handling multiple tasks and projects simultaneously in challenging environments.A proactive leader with a flair for adopting emerging trends & addressing industry requirements to achieve organizational objectives & profitability norms.
* Leading the store performance with a primary responsibility of driving results in sales through business insight to action, owning workforce management processes and product lifecycle for Victoria’s Secret lingerie,PINK & beauty segments.
* Analysing various sales activities and performance,identifying reason for the performance and implementing new ideas to improve store sales and customer experience.Maintaining KPI’S for maximum profitability.
*Managed complex and competing priorities with superior time management and organizational skills
* Effectively delegate, follow up and communicate with cross functional department across the hierarchy
* Building and growing high performing teams by assessing talent, coaching, developing and managing performance and leading change through positivity and a growth mindset
* Leveraging visual merchandising filters to create a compelling store environment that grows sales.
* Effectively managing and controlling expenses
* Reinforcing store strategy to reduce shrink.
* Connecting and taking ownership of the operations and brand delivery team
*Demonstrating and enforcing Company values for creating an ideal store for both customers and employees.
*Increased Brand visibility in Market by being part of the projects team and launched 5 stores in Doha
*Launched and running Ecom Fulfillment from Store
* Generating sales systematically and achieving sales targets. Handling and motivation of sales representatives
*Inventory and pilferage management.
* Ensuring proper delegation of work keeping in mind individual strengths.
* Creating new modules of training and development for the store staff to help increase productivity and ensure growth
* Maintaining high standards of customer service and satisfaction.
* Demonstrating & instilling the behavior of sheer customer delight.
* Handling and resolving customer queries and feedback thus helping them attain maximum satisfaction and building customer loyalty for the brand.
Customer experience
Store Operations
Goals and performance
Business development and planning
Planning & Organising
Microsoft office