Malcolm Miller

Objective: Results-oriented professional with expertise in video analysis for motorsports, skilled in creating data-driven videos to optimize performance, and driving innovation in program development to enhance client experience.

• Conducted video analysis of clients' laps, comparing their performance with first and second place car's laps, and created data-driven videos to showcase areas of improvement and optimize performance.
• Developed and implemented new programs to improve existing services and create new features, including data visualization, performance tracking, and feedback mechanisms, to enhance client experience and drive customer satisfaction.
• Managed day-to-day video analysis tasks, including video editing, data analysis, and reporting, to deliver high-quality results to clients in a timely manner.
• Maintained up-to-date knowledge of industry trends, best practices, and emerging technologies to continuously improve services and programs offered to clients.

Objective: A skilled and passionate content creator experienced in streaming on Twitch and creating engaging YouTube videos.

• Strong understanding of audience engagement strategies and content optimization techniques to maximize viewer retention and growth.
• Excellent communication and collaboration skills, with a proven ability to connect with diverse audiences and build a dedicated fanbase.
• Created and produced engaging and entertaining live streams on Twitch and YouTube videos on a regular schedule, resulting in over 25k followers across multiple platforms with viewership ranging from 400-10k.
• Developed unique and creative content ideas, including gameplay commentary, tutorials, reviews, and interactive community engagement initiatives.
• Utilized video editing and live streaming software to produce high-quality videos, including video and audio enhancements, graphics, and special effects.
• Collaborated with other content creators, moderators, and community members to build a positive and inclusive online community.
• Managed social media accounts to promote content, engage with viewers, and increase channel visibility.

Objective: A results-driven Community Manager with experience in the video game industry, skilled in engaging with players, providing content, and delivering feedback to improve player experience.

• Managed and moderated online communities, including forums, social media, and in-game chat, for multiple games published/serviced by Kakao Games.
• Created and delivered engaging content to the community, including live streams, videos, articles, and social media updates, to enhance player experience and drive community engagement.
• Acted as a liaison between the player community and the project management team, providing regular feedback on player concerns, suggestions, and feedback to improve game features and services.
• Developed and executed community engagement initiatives, events, and programs to foster a positive and inclusive community culture.
• Monitored and analyzed player sentiment, feedback, and trends to identify areas of improvement and provide actionable insights to the development team.
• Responded promptly and professionally to player inquiries, issues, and feedback, and ensured that community guidelines and policies were followed.

Working directly under the Director of Esports Operations, Graham Pitt.

I supervised for the following events.

• Blast Pro Series Copenhagen  (November, 2017) 

Working together with the rest of the Tournament Ops Staff. these were the list of duties we had while working with RFRSH Ent. 

• I maintained constant updates with Production in regards to any pauses, time delays, or any other disruptions during live matches.
• Responsible for making sure teams do the Map Veto Process  in a reasonable time frame and distributing the results of the Map Vetoes to HLTV and Production.
• Distributed all necessary information in regards to the matches along with the server to the Players, HLTV, and Production within a reasonable time frame.
• Responsible for providing quick fixes to the server, should anything go wrong during a live match, including restoring to previous rounds, making sure all players/teams are ready to play and there are no issues with the game, server, players, or coaches.

Working directly under the VP of Tournament Operations, Min-Sik Ko.

I supervised Professional League Matches for the following Seasons. 

• ELEAGUE  CSGO Season 1 Playoffs  (July, 2016) 
•  ELEAGUE CSGO Season 2 (October - December, 2016)
• ELEAGUE CSGO Major Qualifiers (December, 2016)
• Atlanta CSGO Major (January 2017)
• ELEAGUE Street Fighter V Invitationals (March - May,2017)

These were the list of day to day duties I had while working with Eleague.

• I maintained constant updates with Production in regards to any pauses, time delays, or any other disruptions during live matches.
• Responsible for making sure teams do the Map Veto Process  in a reasonable time frame and distributing the results of the Map Vetoes to HLTV and Production.
• Distributed all necessary information in regards to the matches along with the server to the Players, HLTV, and Production within a reasonable time frame.
• Responsible for providing quick fixes to the server, should anything go wrong during a live match, including restoring to previous rounds, making sure all players/teams are ready to play and there are no issues with the game, server, players, or coaches.

Working directly under the North American League Manager, Joe Aleksandrowicz.

• Created and Supervised Professional League Matches during ECS Season 1 and 2
• Maintained constant updates with Production in regards to any pauses, time delays, or any other disruptions during live matches.
• Responsible for making sure teams do the Map Veto Process  in a reasonable time frame and distributing the results of the Map Vetoes to HLTV and Production.
• Distributed all necessary information in regards to the match along with the server to the Players, HLTV, and Production within a reasonable time frame.
• Responsible for providing quick fixes to the server, should anything go wrong during a live match, including restoring to previous rounds, making sure players have the correct money, and making sure all players and coaches are in the correct slots all within a quick manner. 

• Provide live support for the daily matches and tournaments on the FACEIT Platform
• Answered approximately 500+ chats per day, using Livechatinc  and assisted customers with their issues or directed them to the appropriate staff if I wasn't able to help. 
• I managed to keep 95% and higher approval rating for my entire duration with the company.
• Assisted in many qualifiers for CSGO, Dota 2, League of Legends, and Overwatch that took place on that FACEIT Platform including, but not limited to, CSGO Minor Qualifiers, Eleague CSGO and Overwatch Open Qualifiers, Dreamhack CSGO and Dota 2 Qualfiiers, Beyond The Summit Dota 2 Qualifiers, The International Dota 2 Qualifiers, and many more.

I operated the 17" Saw as well as help in the finishing section operating the P.A.C.O machine. I also help prepare the products for shipping.

I am a Substitute Food Service Employee. I help prepare the food for students and work as the cashier during the lunch time.
I also keep the kitchen in a clean state for future use.

While I am available to tutor in all subjects, I specialize in Math including college level Calculus. I tutor all ages from elementary school level up to college level.