Oracle Mood
Hi, I’m
GraceMarie Neary
Office Manager, Sales Executive, Real Estate Affiliate Broker
Nashville,TN
You miss 100% of the shots you never take.
Wayne Gretzky
Summary
Experienced office manager with proven positive relationships within the workplace. Legal secretary and paralegal experience with typing speed of 75 wpm. Proficient in document production and legal office procedures and policies. Strong background in full-life-cycle recruiting for IT professionals and legal staff.
A reliable individual experienced in conducting market research and creating marketing campaigns. Skilled at producing high-quality content to increase sales and conversion rates. Recognized as a strong team player with exceptional communication skills.
Overview
21
years of professional experience
1
Certification
Work History
Marriott Vacations Worldwide
Marketing Assistant
02.2023 - Current
Job overview
- Contributed to weekly team meetings, brainstorming sessions, and workflow improvement.
- Maintained documentation, detailing assignments, in-progress work, and completed project milestones.
- Daily interaction with approximately 45-60 guests for online sales presentations.
- Audit guest information and reconcile schedules and supporting documentation to support a sales team of approximately 30 sales executives and 15 support staff.
- Team leader on training new associates and maintaining guest's information and quality of information for successful sales presentations.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date
- Compiled product and customer data to generate guest information to support sales process
Neary Mobile Notary & Consulting Services
Notary Public
04.2003 - Current
Job overview
- Followed proper protocol when notarizing documents, and verifying signatures and dates for compliance.
- Administered oath to document signers to obtain affirmation of truth.
- Checked documents and identifying credentials for all parties.
- Set up and manage appointments for client notary services.
- Work with attorneys and title companies to acquire documents for notarizing, meet customers, review documents, and prepare for return to clients.
- Generated business leads
- Manage approximately 30 or more closings per week for title companies and attorneys.
Weichert, Realtors®Burke, Virginia and Nashville, TN
Real Estate Agent
01.2003 - Current
Job overview
- Assistant office manager in training.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Developed and implemented strategic marketing plans to increase the potential for selling properties and generate more leads.
- Wrote listing information detailing and professionally highlighted property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Established a positive flow of communication with agents, clients, attorneys, and personnel involved in closing transactions.
- Developed new business and managed new and existing clients.
- Leveraged market knowledge and analysis to provide guidance and advice on the best options for clients.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with the landlord and resident statutes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Coordinated with legal counsel to resolve tenant disputes.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Responded to Common Area Maintenance (CAM) inquiries.
- Generated professional networks by engaging in professional, industry and government organizations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Planned special events such as lotteries, dedications and project tours.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Maximized rental income while minimizing expenses through effective planning and control.
Marriott Vacations Worldwide
Front Desk Agent
04.2021 - 02.2023
Job overview
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold a polished company image.
- Oversaw fast-paced front desk operations and guests' needs at a busy sales site.
- Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment, and shopping activities.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff members in customer service techniques and hotel operations.
- Enforced policies and procedures to increase efficiency.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored staff performance and provided feedback and guidance.
ITC Consulting Services, Paralegal And Recruiting
Owner/Operator
01.2010 - 01.2023
Job overview
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Prepared legal briefs, motions, and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
- Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
- Produced legal documents such as briefs, pleadings and appeals.
- Researched statutes, decisions, legal articles, and codes.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Attended court hearings and depositions to take notes and document proceedings.
Marriott Vacations Worldwide
Sales Executive
01.2019 - 05.2021
Job overview
- Achieved sales goals of volume per guest and closing sales at 20% weekly. and
- Meet customer service targets by cultivating and securing new customer relationships.
- Professionally and properly promote the brand, and perform 90-minute sales presentations.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
St. Charles School
Office Manager
08.2007 - 08.2011
Job overview
- Proven and reliable office manager for a private school with approximately 100 employees and staff.
- Managed relationships and communications between the school and parents
- Managed school office with an enrollment of approximately 200 families.
- Maintained computer and physical filing systems.
- Created, maintained, and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for the school database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Developed and maintained successful relationships with vendors, suppliers, and contractors.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep the school operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect the school from potential liability.
- Established team priorities, maintained schedules, and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost school spirit, morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
West Scranton High SchoolScranton, PA
High School Diploma
Lackawanna UniversityScranton, PA
Associate of Science from Business Administration
George Washington University, TheWashington, DC
No Degree from Business Administration And Management
Skills
- Typing speed 70 WPM, above-average computer proficiency
- Social Media Best Practices
- Above-average experience with Microsoft Office Suite
- Above-average experience with Microsoft Teams
- Website content Management and Blog posts
- Developing Presentations and Reports
- Lead Generation and Prospecting
- Excellent Verbal and Written Communication
Accomplishments
- Supervised team of 45 real estate agents.
- Mentor new associates.
- Consistently achieve top producer Achieved
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Office manager of staff of 40-50 staff, teachers, associates at Catholic School.
Affiliations
National Association of Realtors
Tennessee Realtors Association
Commissioned Notary, 2003 (VA)
Commissioned Notary, 2021 (DC)
Commissioned Notary, TN (2023
Certification
- Licensed Affiliate Broker, TN, April 2023
- Licensed Real Estate Agent, DC - 2005-Current
- Licensed Real Estate Agent, VA - 2003-2023
Additional Information
Proven Sales Executive
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time off401k matchTeam Building / Company RetreatsFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingWork from home option4-day work weekAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office
Ring Central
Google Suite
Microsoft Excel
WordPress
IBM Cognos
OTM
WorkDay
Microsoft Teams
Zoom
Interests
Backgammon
Billiards
Baseball
Hockey
Football
Reading
Real Estate Investments
Timeline
Marketing Assistant
Marriott Vacations Worldwide
02.2023 - Current
Front Desk Agent
Marriott Vacations Worldwide
04.2021 - 02.2023
Sales Executive
Marriott Vacations Worldwide
01.2019 - 05.2021
Owner/Operator
ITC Consulting Services, Paralegal And Recruiting
01.2010 - 01.2023
Office Manager
St. Charles School
08.2007 - 08.2011
Notary Public
Neary Mobile Notary & Consulting Services
04.2003 - Current
Real Estate Agent
Weichert, Realtors®
01.2003 - Current
West Scranton High School
High School Diploma
Lackawanna University
Associate of Science from Business Administration
George Washington University, The
No Degree from Business Administration And Management
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