DEBRA WILLIAMS-DAVIS
Loganville,GA
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure the Administrative Support 2 position. Ready to help the team achieve company goals.
Overview
42
42
years of professional experience
Work History
Mail Services Specialist
GEORGIA STATE UNIVERSITY
10.2022 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Training new employees on company policies and procedures fosters a high-performing work environment.
- Maintain the post office boxes and permits. Managing the fees and balances.
- Maintained a clean and organized workspace, ensuring efficient mail handling processes.
Case Specialist
Beacon Hill Staffing Group LLC.
05.2021 - 10.2022
- Leveraging analytical skills for New York State Emergency Rental Assistance Program applications, ensuring methodology following the program's outlined guidelines and requirements. Maintaining application processing criteria and adhering to policies and procedures. Engaging in specified project activities as appropriate to the position. Providing oversight, monitoring, and adjusting workloads as necessary. Working professionally and with due diligence to be expeditious to meet quality and production requirements. Serving as a direct escalation point for items related to but limited to attendance policy, performance management, quality control, and applicant complaints. Performing miscellaneous job-related duties as assigned. Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
- Reduced report errors by thoroughly reviewing entered data and making necessary corrections before submission.
Manager
UNITED STATES POSTAL SERVICE
10.1997 - 04.2020
- Service plus years of customer service
- Overseeing delivery and retail operations
- Training, coaching, and leading up to 100 employees
- Meeting with unions
- Hiring, scheduling, and making assignments
- Efficiently overseeing customers and the workflow.
- Managed and motivated employees to be productive and engaged in work.
Personnel Services Specialist/Instructor
United States Army Reserve
10.1982 - 04.2003
- Supervising and instructing soldiers on maintaining, compiling, and recording personnel information
- Counseling and providing educational and vocational guidance
- Ensure reports from employment records and searches of employee files are prepared correctly.
- Facilitated communication between enlisted soldiers and officers, addressing concerns promptly to maintain a positive work environment.
Administrative Clerk
DOAS
08.1988 - 10.1997
- Assisting in the managing of installation and billing for State of Georgia agencies wanting new and or updated data equipment
- Working as liaison for Georgia State government on projects to prospective telephone or data companies on the removal of data lines and equipment
- Managing the installation and billing for State of Georgia agencies wanting new and or updated data equipment
- Assisting in removing data lines and equipment while liaising with the Georgia State government on any project dealing with prospective telephone or data companies.
- Entered data into the system and updated for state agency contacts with information to keep records current.
Intake Clerk
DEKLAB ADDICTION CLINIC
08.1984 - 01.1988
- Working as the liaison between DeKalb Addiction Clinic and substance abuse agencies, hospitals, and court-ordered programs
- Managed treatment billing, filing, and receptionist duties and assisted the medical staff with clients' initial intake procedures
- Delivered customer service during intake appointments, addressing concerns professionally while building rapport with clients.
Education
Human Resource Management
SAINT LEO UNIVERISITY
FORT MCPHERSON, GASkills
- Decision-making
- Team leadership
- Customer service
- Performance evaluations
- Staff management
- Computer skills
Timeline
Mail Services Specialist
GEORGIA STATE UNIVERSITY
10.2022 - Current
Case Specialist
Beacon Hill Staffing Group LLC.
05.2021 - 10.2022
Manager
UNITED STATES POSTAL SERVICE
10.1997 - 04.2020
Administrative Clerk
DOAS
08.1988 - 10.1997
Intake Clerk
DEKLAB ADDICTION CLINIC
08.1984 - 01.1988
Personnel Services Specialist/Instructor
United States Army Reserve
10.1982 - 04.2003
Human Resource Management
SAINT LEO UNIVERISITY
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