Larry Rogers

Lead team for most construction projects which include transport, data network, fiber optics and any miscellaneous required functions to complete project work.

Provided support through trouble ticket system.

• Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
• Responded to service requests during and after business hours.
• Installed and configured new devices and system components.
• Oversaw daily operations to ensure high levels of productivity.

I have experience with Remedy Smart IT while performing scheduling functions as a back up for the current scheduler for the Increment Coordinators and field technicians for all of Carolinas regions.

Provision and Troubleshooting on Transport network fiber equipment

Monitor and control all fiber and data circuits for Duke Energy and Duke Net

Wide area network management, Communications support