Christopher Coville
Brick,NJ
Summary
Experienced Senior Telecom Technician and military leader with more than 30 years of combined technical, leadership, and operational experience. Proven ability to diagnose and resolve complex technical issues, lead teams, support business-critical installations, and collaborate effectively with management, sales, and field personnel. Recognized for strong problem-solving skills, technical proficiency, initiative, and consistently exceeding performance expectations. Experienced across telecom, networking, RF, fiber, IP telephony, Wi-Fi, security systems, and business technology.
Overview
33
33
years of professional experience
Work History
Senior Telecom Technician / BBT III
Altice
10.2001 - 05.2026
- Diagnose, troubleshoot, and resolve complex technical issues, including corporate-level customer complaints and network-related problems.
- Frequently consulted on difficult technical issues that required advanced troubleshooting and problem-solving.
- Assist supervisors with monthly operational responsibilities and department priorities.
- Consistently volunteer for assignments outside normal responsibilities to support company operations and customer needs.
- Collaborated with management and sales during the successful launch of OV4B, including conducting job-site surveys, supervising field activities, and training business technicians.
- Maintain current technical knowledge and completed required training and professional development to stay proficient in rapidly evolving communications technologies.
- Work across multiple technology platforms, including RF, fiber, IP networking, Wi-Fi, PoE, IP telephony, alarms, cameras, and POS systems.
- Repaired coax, fiber, and drop wiring to restore reliable network performance.
- Verified signal levels, continuity, and equipment alignment to meet technical standards.
- Mentored junior technicians on safety practices, routing, and installation quality.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Coordinated installation of new users and relocations of existing users.
- Researched and recommended network and data communications hardware and software.
- Stayed current with industry trends and emerging technologies, ensuring the ability to provide relevant recommendations to clients regarding system improvements or upgrades.
- Led a team of technicians during large-scale installations, showcasing strong leadership abilities and fostering a collaborative work environment.
- Reduced response time for service calls by effectively prioritizing tasks and managing workload.
- Increased customer satisfaction by efficiently diagnosing and repairing telecommunication equipment issues.
- Installed and activated broadband, video, and voice services across residential and commercial locations.
- Troubleshot signal loss, service outages, and modem issues using meters and diagnostic tools.
Junior Noncommissioned Officer (E-5)
U.S. Army
01.1993 - 01.2001
- Planned training programs, strengthening soldier preparedness and mission execution.
- Provided personnel guidance and recommendations involving individual development, performance, and promotions.
- Enforced Army policies, maintaining standards across daily operations and deployments.
- Conducted monthly overseas briefings while maintaining a strong record of accuracy, organization, and professionalism.
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
- Improved department efficiency by streamlining and implementing policies and processes.
- Directed unit operations, aligning missions with command priorities and readiness standards.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Recognized with multiple military awards
- MVP, Primary Leadership Development Course (PLDC)
Education
Primary Leadership Development Course (PLDC)
Würzburg, GermanySkills
- Telecommunications systems
- RF & Fiber Networks
- VoIP network management
- Network administration
- Wi-Fi & PoE Systems
- Alarms & Camera Systems
- POS Systems
- Business Technology Installations
- Job site analysis and support
- Interdepartmental teamwork
- Technical Leadership
- Operational Support
- Cross-Functional Communication
- LAN and WAN networks
- Fiber optic splicing
- Troubleshooting systems
Timeline
Senior Telecom Technician / BBT III
Altice
10.2001 - 05.2026
Junior Noncommissioned Officer (E-5)
U.S. Army
01.1993 - 01.2001
Primary Leadership Development Course (PLDC)