Matthew GROSS
Apex,NC
Summary
Exemplary service solutions expert with fifteen+ years’ experience in providing technology product support to residential and commercial clients. Experience in managing high-density server environments, implementing cutting-edge cooling solutions and optimizing mission-critical infrastructure and operations. Specializing in improving system reliability and implementing energy-efficient solutions system reliability to 99.999% uptime. Thrives in high-pressure environments where precision and proactive problem-solving are essential. Well versed in customer education that contributes to meaningful insights for maximizing consumer usage. Successful in fast paced environments surrounding telecommunication and power supply technologies and troubleshooting.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Service Technician III
Truenet Communications
Las Vegas, Nevada
08.2026 - Current
- Helped identify wiring faults across telecom lines and network equipment.
- Checked signal strength, continuity, and circuit performance using meters.
- Kept service records and work orders current for telecom operations.
- Updated customers and internal support teams on repair progress.
Field Service Technician
TE Conectivity
Fuquay-Varina, North Carolina
03.2026 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Instrumental in the build out of power distribution systems for upcoming AI Data Center construction
DATA CENTER TECHNICIAN III
Fidelity Investments
Raleigh, NC
10.2022 - 12.2025
- Maintained server hardware to ensure optimal performance and reliability.
- Monitored data center systems for alerts and responded promptly to issues.
- Assisted in the installation and configuration of network equipment.
- Collaborated with teams to troubleshoot network connectivity problems.
TELECOM TECHNICIAN
Duke Energy
Raleigh, NC
01.2020 - 10.2022
- Installed and maintained telecommunications systems across various Duke Energy facilities.
- Collaborated with engineering teams to implement system upgrades and enhancements.
- Conducted regular inspections of communication equipment to ensure optimal performance.
- Trained junior technicians in installation procedures and safety protocols.
SUPPORT SPECIALIST
Rapidscale
Raleigh, NC
06.2019 - 01.2020
- Assisted customers with troubleshooting issues related to product functionality.
- Collaborated with team members to resolve complex client inquiries efficiently.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
FIELD TECHNICIAN
AT&T
Morrisville, NC
01.2016 - 04.2019
- Installed and repaired telecommunications equipment in residential and commercial settings.
- Met and exceeded customer demands through responsive and accurate on-site maintenance.
SATELLITE COMMUNICATIONS OPERATOR
U.S. ARMY
Fort Hood, TX
01.2009 - 03.2012
- Operated satellite communication equipment for data transmission and reception.
- Implemented maintenance procedures for satellite communications hardware and software.
Education
ELECTRONICS ENGINEERING -
WAKE TECHNICAL COMMUNITY COLLEGE
01.2015
Skills
- Network troubleshooting
- Hardware installation
- Data center management
- Telecommunications systems
- Incident management
- Emergency response
Certification
- Phoenix Terminal Operations and Maintenance, 2010
- Satellite Communications Planner, 2010
- Ku-Band Satellite Terminal, 2010
- Joint Network Node, 2010
- Security Clearance (inactive), 2010-2014
- Welding, 2008
Timeline
Service Technician III
Truenet Communications
08.2026 - Current
Field Service Technician
TE Conectivity
03.2026 - Current
DATA CENTER TECHNICIAN III
Fidelity Investments
10.2022 - 12.2025
TELECOM TECHNICIAN
Duke Energy
01.2020 - 10.2022
SUPPORT SPECIALIST
Rapidscale
06.2019 - 01.2020
FIELD TECHNICIAN
AT&T
01.2016 - 04.2019
SATELLITE COMMUNICATIONS OPERATOR
U.S. ARMY
01.2009 - 03.2012
ELECTRONICS ENGINEERING -
WAKE TECHNICAL COMMUNITY COLLEGE