Summary
Overview
Work History
Education
Skills
Computer Software Experience
Personal Information
Projects
Timeline
Generic

Daniel Coppenbarger

Burleson,TX

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 25 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering an engaging personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

9
9
years of professional experience

Work History

Project Manager, Lead Tech, Service Technician III

  • Design, install & service data, Voice & Fiber optics in businesses, hospitals and schools
  • Design and install of data centers, data rooms, main distribution frames, 66 &110 blocks, VoIP phone systems, and system phones
  • Design and install Cisco Wireless Access Points for WaveLAN equipment
  • Site surveying and project management, ability to estimate costs for projects.

Service Technician II

  • Responsibilities included lead tech, design, install & service data, Voice & Fiber optics in businesses, healthcare/medical, retail and educational institutes
  • Design and installation of server rooms, racks & main distribution frames, 66 &110 blocks, VoIP phone systems and system Phones

Installer/Sales

  • Worked as a contractor and in house technician for AT&T Cable, Charter Communications, Cox, Time Warner, Direct TV & Direcway (high speed data satellite) Also did sales, upgrading customer’s packages.

Telecommunications Specialist

AT&T Communications
05.2015 - Current
  • Technical professional with 25+ years of excellence in the telecommunications industry
  • Able to convey complex, technical concepts into clear terms for non-technical people
  • In depth experience with project management with record for improving profit margin, seizing cost savings and securing customer loyalty
  • Proven ability to work under pressure with excellent leadership, management, communication, customer service and problem solving skills
  • Experience in multiple aspects of telecommunications installation including CATV, satellite, high-speed data and telephony, VoIP, automated transaction equipment, Audio /Video, security cameras, structured cabling, security equipment and home automation as well as blueprint and schematic reading.

Education

Some College (No Degree) - Computer Science, Networking Security Administration

ITT-Technical Institute
Arlington, TX

Skills

  • Network Security
  • Customer Support
  • Network Troubleshooting
  • Business Analysis

Computer Software Experience

  • Microsoft Desktop operating systems
  • Linux
  • Python
  • Visual Basic
  • Microsoft Word
  • Visual Basic C++
  • Excel
  • Visio
  • Access
  • Active Directory
  • PowerPoint
  • VMware
  • AutoCAD
  • Java

Personal Information

Title: Telecommunications Specialist

Projects

DataStarUSA, 01/2005, 01/2011, Arlington ISD – 3yr project - Responsible for installation of VoIP phone system and Cisco wireless network. Children's Medical Center of Dallas, Winspear Opera House Masonic All Church School and Home For Children and Widows Wylie Theater Fannie Mae Sally Mae White Settlement ISD Dean Foods NTTA Dart America Airlines Center Whitley Penn ConAgra Foods United States Postal Service PetSMART NEC CompUSA FedEx McAfee Safeway Qdoba Kmart First Data Big Lots Cingular Wireless Home Depot Accor Hotels

Timeline

Telecommunications Specialist

AT&T Communications
05.2015 - Current

Project Manager, Lead Tech, Service Technician III

Service Technician II

Installer/Sales

Some College (No Degree) - Computer Science, Networking Security Administration

ITT-Technical Institute

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Daniel Coppenbarger