Bea E Hetle
Lone Jack,MO
Summary
Dynamic Charge Nurse LPN with proven leadership at Dermatology Associates of Tallahassee, excelling in patient management and care coordination. Skilled in medication administration and conflict resolution, I effectively enhance patient outcomes and streamline operations, ensuring high-quality care and compliance with healthcare standards. Committed to fostering a collaborative team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Charge Nurse LPN
Dermatology Associates of Tallahassee
Tallahassee, FL
02.2023 - Current
- As office manager I supervise and manage the daily function of a residency teaching practice.
- Supervised patient prescription medication inquiries and refill processes, ensuring timely responses and patient satisfaction.
- Managed biopsy and pathology report processes, notifying patients of results and scheduling necessary surgeries to facilitate timely care.
- Manage scheduling of patients for surgery and routine office visits.
- Supervise and assist with management of prior authorization and administration of prescribed biologic, oral, and topical medications.
- Supervise and manage patient phone calls and task messages.
- Supervise and manage HIE incoming and outgoing faxes.
- Manage and oversee office staff and employee schedule.
- Oversaw inventory management for medical supplies, biologic medications, and surgical instruments, ensuring availability for optimal practice operations.
Unit Secretary
Saint Joseph Medical Center
Kansas City, MO
02.2017 - 03.2021
- Admitted patients, administered, and maintained patient records, managed the breaking down and processing of medical charts for recordkeeping and coordinating billing.
- Collaborated with clinical staff to gather all necessary patient information for effective care delivery.
- Managed administrative responsibilities, including answering phones, making copies, scheduling appointments, and maintaining supplies to support office operations.
Case Management, Discharge Planner
Saint Joseph Medical Center
Kansas City, MO
- Contributed to hospital's patient care-facilitation team, supporting coordinated care efforts.
- Facilitated patient transitions from hospitalization to home or next level of care, ensuring continuity of services.
- Collaborated with skilled, long-term care, and assisted living facilities, medical-equipment providers, and insurance companies to ensure smooth transitions for patients moving to the next level of care.
- Worked together with attending physicians, specialists, physical therapy, occupational therapy, speech therapy, bedside nurses, social workers, and utilization review.
Education
Associate of Science - Nursing
Concorde Career College
Kansas City, MO09-2022
Master of Science - Healthcare Management
National American University
MC03-2021
Bachelor of Science - Healthcare Administration
National American University
MC02-2020
Skills
- Patient care management
- Patient assessment
- Medication administration
- Care coordination
- Discharge Planning
- Wound care
- Trach care
- Enteral feeding
- Patient care planning
- Patient documentation
- Clinical documentation
- Skilled Nursing
- Staff scheduling
- Memory Care
- Healthcare administration
- Case Management
- Healthcare regulations
- Patient management
- Clinical instruction
- Nursing expertise
- Patient advocacy
- Nursing intervention adjustment
- Care quality evaluation
- Quality improvement
- Medication distribution
- Indirect patient care
- Clinical leadership
- Patient admitting
- Data collection
- Charting and documenting
- Performance management
- Staff supervision
- Team management
- Staff education
- Staff scheduling
- Staff onboarding
- Team collaboration
- Interdisciplinary collaboration
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Decision-making
- Goal driven
- Time management
- Work prioritization
- Resource management
- Resource allocation
- Inventory management
- Safety and security procedures
- Procedure development
- Medical record auditing
- Quality assurance controls
- Shared governance
- Mentoring and coaching
- Leadership skills
- Team leadership
- Compassionate care
- Healthcare regulations
- Employee performance
- Performance evaluations
- Patient assignment
- Care plan management
- Health education
- Clinical training
- Nurse training
- Critical care
- Chronic disease management
- Issue resolution
- Care and discharge planning
- Rapport building
- Customer service
- Care plan management
- Decision-making
- Medical record auditing
- Chronic disease management
- Patient assessments
- Staff scheduling
- Staff onboarding
- Patient assignment
- Nursing care coordination
Certification
- Licensed Practical Nurse
- Master's degree in management
- Bachelor's Healthcare Management
- Certified Medication Technician License
- Basic Life Support
- IV Certification
Awards
- Dean's list Concorde Career College
- Florence Nightingale Award
- Summa Cum Laude Honors National American University Military Campus
- Outstanding Unit Secretary of the Year
- Outstanding Patient Care Associate of the Year
Technology Skills
- Data entry accuracy
- Dataorting and dashboard review
- Data Analysis
- Problem solving using technology
- EMA by Modernizing Medicine
- Meditech
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Remote communication tools: email, phone, videoconferencing
- Team messaging applications
- Shared document collaboration
- Virtual meeting etiquette
- Remote work technology use
- Cover My Meds Prior Authorization Portal
- Complete Pro Prior Authorization Portal
- Accredo Specialty Pharmacy Portal
- Optum Rx Specialty Pharmacy Portal
- File sharing and collaboration: Google Drive and Dropbox
- Adapt quickly to new and changing technology
Languages
English
Professional
Spanish
Professional
Timeline
Charge Nurse LPN
Dermatology Associates of Tallahassee
02.2023 - Current
Unit Secretary
Saint Joseph Medical Center
02.2017 - 03.2021
Case Management, Discharge Planner
Saint Joseph Medical Center
Associate of Science - Nursing
Concorde Career College
Master of Science - Healthcare Management
National American University
Bachelor of Science - Healthcare Administration
National American University