Heather Yopp
Sneads Ferry,NC
Summary
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
18
18
years of professional experience
Work History
Charge Nurse LPN
Carolinas Center for Surgery
Jacksonville, NC
09.2013 - Current
- Oversee 62 staff.
- Oversight of 9 offices.
- Evaluations, hiring, training, and termination.
- Work hand in hand with 13 surgeons dealing with call schedules, along with OR schedules.
- Actively participated in interdisciplinary team meetings to discuss patient progress toward desired outcomes.
- Delegated tasks appropriately among staff members according to their qualifications.
- HIPAA and OSHA compliance officer.
- Deal with patient complaints and concerns.
- Work in the clinical area when needed or short-staffed.
- Assist in the development and implementation of departmental policies and procedures.
- Coordinated communication between physicians and other healthcare professionals regarding patient care.
Licensed Practical Nurse
Jacksonville Children Multi specialty clinic
Jacksonville, NC
10.2012 - 09.2013
- HPI, Vitals, PFT, urgent care, family care, well child exams, immunization administration, diagnostic scheduling, insurance medication prior authorization
Clinical Assistant
Johnston Pain Management
Jacksonville, NC
06.2008 - 10.2011
- Working with Insurance Companies to obtain authorizations and benefit eligibility.
- Speaking with pharmacies to get patient information and refill dates on medications.
- Collecting patient copays.
- Counting patients' remaining medications at each visit.
- Helping administer injections, starting IVs, and checking patients in for the visit in the office.
- Assisted in the preparation of patients for examinations and treatments.
- Managed patient records, including medical history and test results.
- Performed laboratory procedures such as urinalysis, hematology, and microbiology tests.
Respiratory Therapist Assistant
Carolina Home Medical
Jacksonville, NC
03.2007 - 06.2008
- Reading sleep studies, overnight pulse oximetry
- Patient fittings of CPAP/BIPAP machines
- Verifying insurance benefits and obtaining prior authorizations
Education
Bachelor of Science - Health Care Administration
Grand Canyon University
Arizona10-2023
Associate of Applied Science - Lincense Practical Nurse
James Sprunt Community College
Kenansville, NCSkills
- LPN Assessments
- Nursing Aide Skills
- Clinical Judgment
- Patient Focus & Orientation
- Electronic Medical Records Knowledge
- Medical Terminology
- First Aid
- Procedure Development
- Care Quality Evaluation
- Patient record auditing
- Staff Supervision
- Decision-Making
- Nursing Care Coordination
- Team Leadership
- Performance Evaluations
- Plan of Action Implementation
- Clinical Training
- Direct Patient Care
- Staff Training
- EMR Systems
- HIPAA Compliance
- Medication Administration
- Quality Improvement
- Staff Scheduling
- Clinical Leadership
- Data Collection
- Staff Management
- Compassionate and Patient
Languages
English
References
- Irica Edwards, RN Nurse Supervisor, Johnston Pain Management, 256-466-2313
- Drake Jenkins, Co-Owner, Jenkins Gas Company, 910-376-7658
- Andrea Ervin, Youth Leader, Bethany Baptist, 910-358-3108
Extracurricular Activities
Playing coed and women's softball Volunteering in the church and helping with the youth group Relay for Life Exercising
Timeline
Charge Nurse LPN
Carolinas Center for Surgery
09.2013 - Current
Licensed Practical Nurse
Jacksonville Children Multi specialty clinic
10.2012 - 09.2013
Clinical Assistant
Johnston Pain Management
06.2008 - 10.2011
Respiratory Therapist Assistant
Carolina Home Medical
03.2007 - 06.2008
Bachelor of Science - Health Care Administration
Grand Canyon University
Associate of Applied Science - Lincense Practical Nurse
James Sprunt Community College
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