Beana Olivia Kuntzman
Woodbridge,VA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Bakery Clerk
Golden Plum Bakery
05.2023 - 06.2024
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed resulting in a visually appealing display.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
Front of House Employee
Chic-Fil-A
10.2022 - 05.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Bachelor of Arts -
George Mason University
Fairfax, VA2026
Associate of Arts - English Literature
Northern Virginia Community College
Annandale, VA2022
Skills
- Hospitality service expertise
- Display Case Setup
- Punctual and Reliable
- Cleanliness standards
- Stock Memorization
- Telephone Etiquette
- Cash Handling
- Stocking and Shelving
- Adaptable and Flexible
- Ability to Lift 40 pounds
- Engaging with Diverse Customers
Timeline
Bakery Clerk
Golden Plum Bakery
05.2023 - 06.2024
Front of House Employee
Chic-Fil-A
10.2022 - 05.2023
Bachelor of Arts -
George Mason University
Associate of Arts - English Literature
Northern Virginia Community College
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