Beana Olivia Kuntzman
Woodbridge,VA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Offering a collaborative and culturally-sensitive approach to language teaching, eager to thrive in diverse classroom settings. Brings foundational understanding of language teaching principles and utilizes creative methodologies to engage students effectively. Ready to use and develop instructional and communication skills in a teaching role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
The Bee Store
01.2025 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
TEFL Teacher
TEFL Iberia Barcelona
06.2025 - 07.2025
- Collaborated with fellow TEFL teachers to share best practices, improve instructional materials, and develop new curriculum ideas.
- Supported diverse learners with differentiated instruction techniques, ensuring every student had the opportunity for success.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Utilized authentic materials such as news articles, songs, movies, and podcasts to expose students to real-world examples of spoken English.
- Continuously improved teaching skills through professional development courses related to language education.
- Assessed student progress effectively through formative and summative assessments, adapting instruction to meet individual needs.
Bakery Clerk
Golden Plum Bakery
05.2023 - 06.2024
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed resulting in a visually appealing display.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
Front of House Employee
Chic-Fil-A
10.2022 - 05.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Bachelor of Arts - English
George Mason University
Fairfax, VA05-2025
Associate of Arts - English Literature
Northern Virginia Community College
2022
Skills
- Hospitality service expertise
- Punctual and Reliable
- Cleanliness standards
- Stock Memorization
- Telephone Etiquette
- Cash Handling
- Adaptable and Flexible
- Engaging with Diverse Customers
- Cross-cultural communication
- Positive reinforcement
- Building rapport
- Error correction
Certification
- Certified TEFL Teacher, TEFL Iberia Barcelona - June 2025
Timeline
TEFL Teacher
TEFL Iberia Barcelona
06.2025 - 07.2025
Retail Sales Associate
The Bee Store
01.2025 - Current
Bakery Clerk
Golden Plum Bakery
05.2023 - 06.2024
Front of House Employee
Chic-Fil-A
10.2022 - 05.2023
Associate of Arts - English Literature
Northern Virginia Community College
Bachelor of Arts - English
George Mason University
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