Summary
Overview
Work History
Skills
Additional Information
Languages
Timeline
Generic

Beata Bacus

Harbor Springs,MI

Summary

Energetic and multilingual individual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

19
19
years of professional experience

Work History

Home Maker

Home Maker
04.2011 - Current

Front of House Staff Member

Petoskey Brewing
05.2023 - 10.2023
  • Established welcoming atmosphere by greeting each guest warmly.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.

Business Owner and Nail Technician

Self Employed - Ambiance Day Spa
09.2004 - 04.2011
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Skills

    • Multitasking
    • Handling complaints
    • Stress management
    • Time management
    • Active listening
      • Organizational skills
      • Cultural awareness
      • Customer service
      • Positive attitude
      • Multilingual

Additional Information

I've lived in Poland until 1990 and then moved to the United States. I have dual citizenship for both countries.


I have studied both Russian and German languages.


Extensive Travel in my lifetime includes:

Various countries in Europe, multiple states in the USA, various islands in the Caribbean, Dominican Republic, Belize, and Cuba.

Languages

Polish
Native or Bilingual
English
Native or Bilingual

Timeline

Front of House Staff Member

Petoskey Brewing
05.2023 - 10.2023

Home Maker

Home Maker
04.2011 - Current

Business Owner and Nail Technician

Self Employed - Ambiance Day Spa
09.2004 - 04.2011

Similar Profiles

CREATE PROFILE
Beata Bacus