Noel Lujan
Rio Rancho
Summary
Proactive and versatile professional with a diverse background in direct sales, customer service and Leadership. Proven track record of fostering positive environments while maintaining high operational efficiency. Dedication to quickly adapting to new challenges and utilizing strong problem-solving skills to support team success and deliver consistent results.
Overview
2027
2027
years of professional experience
Work History
HOME MAKER
Lujan Residence
Rio Rancho
07.2011 - Current
- Household finances, creating budgets and tracking
- Created a comfortable environment by maintaining cleanliness, organization, and safety standards at all times
- Conducted inventory of household supplies, ensuring timely restocking to maintain essential resources.
- Maintained and managed personal documents such as bills, insurance forms, and legal
- Organized schedules for appointments, recreational activities, and social events to maximize family engagement and well-being.
- Managed daily household tasks, including cleaning, laundry, and meal preparations, contributing to a well-functioning home environment.
- Implemented strict hygiene measures to reduce infection risk in household
- Fostered a positive and nurturing environment to enhance the overall well-being of family
- Demonstrated empathy and understanding when dealing with emotional situations
LICENSED LIFE INSURANCE AGENT MANAGER
American Income Life Insurance Company
Albuquerque
03.2013 - 12.2013
- Cultivated relationships with clients, delivering exceptional service and promptly addressing concerns to enhance client satisfaction
- Achieved increase in sales revenue by effectively selling additional insurance products to existing clients
- Provided personalized insurance solutions to clients based on their individual needs and financial goals
- Trained, Mentored junior agents, providing guidance on sales techniques, and product knowledge
- Conducted presentations on insurance products for potential clients
- Enhanced customer retention by implementing proactive outreach strategies, including annual policy reviews and renewal reminders
- Achieved recognition as top-performing agent within the company through exceptional sales performance
- Generate new leads through cold calling, networking events, and referrals
OPTICIAN
Dr. Daniel Dodd, OD Walmart Vision Center
Alamosa
2008 - 2011
- Utilized advanced diagnostic equipment to measure and record specifications for optimal vision correction
- Conducted comprehensive eye pre-test and assessments to help determine patients' visual needs
- Managed daily cash transactions and insurance billing to ensure accurate financial records
- Performed precise frame adjustments, repairs, and fittings to help keep proper alignment and comfortable wear
- Educated patients on contact lens insertion, removal, care instructions, and hygiene practices to promote eye health and safety
- Implemented efficient appointment scheduling to optimize patient flow and minimize wait times
- Assisted customers in selecting appropriate eyewear based on prescription, lifestyle, and fashion
Head Waitress
St.Ives Bar & Grill
Alamosa
2007 - 2008
- Trained new servers on restaurant policies, procedures, and service standards to maintain exceptional quality of service
- Resolved customer concerns and complaints professionally, ensuring guest satisfaction
- Maintained knowledge of food safety regulations and implemented proper handling procedures for safe food service
- Provided exceptional customer service by immediately greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials
- Maintained cleanliness and organization of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies.
- Coordinated with kitchen staff to ensure accurate and timely order preparation
- Processed cash transactions accurately, ensuring efficient payment handling and accurate change delivery
Customer Service Manager
K-Mart Department Store
Albuquerque
2005 - 2007
- Resolved customer complaints or issues promptly and effectively, ensuring customer satisfaction
- Consistently achieved high levels of customer satisfaction through attentive service and personalized interactions
- Managed high volume of incoming calls, directing them to appropriate departments for effective resolution
- Supervised and trained front end cashiers, enhancing customer engagement and service quality
- Implemented strategies to reduce in line wait times at the front desk during peak hours
- Utilized problem-solving skills to handle difficult situations calmly and in a professional manner
- Processed cash transactions, issued refunds, and balanced cash drawers to maintain operational accuracy
- Maintained a clean and organized front desk area to create a professional environment
Education
Certificate - Cosmetology
Trinidad State
Alamosa, CO06-2011
Skills
- Hospitality, accommodation and customer service
- Customer relationship building and management
- Client account management and retention
- Direct sales and negotiation
- Time management and attention to detail
- Multitasking abilities and organization
- Project management
- Inventory and document management
- Team/staff training and development
- Supervision and leadership
- Effective communication and problem solving
- Analytical Thinking
- Adaptability
- Financial/budget management
- Active listening
Accomplishments
- Phi Theta Kappa Honor Society, Trinidad State
- Top Sales Performer, American Income Life
Timeline
LICENSED LIFE INSURANCE AGENT MANAGER
American Income Life Insurance Company
03.2013 - 12.2013
HOME MAKER
Lujan Residence
07.2011 - Current
OPTICIAN
Dr. Daniel Dodd, OD Walmart Vision Center
2008 - 2011
Head Waitress
St.Ives Bar & Grill
2007 - 2008
Customer Service Manager
K-Mart Department Store
2005 - 2007
Certificate - Cosmetology
Trinidad State