Summary
Overview
Work History
Education
Skills
Timeline
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Beata Jeromin Kimaro

Regional Hospitality Manager
Arusha,US

Summary

Dynamic Regional Hospitality Manager with AndBeyond, renowned for enhancing guest satisfaction through exceptional service and effective complaint resolution. Proven leadership in optimizing hotel operations and fostering teamwork, resulting in significantly improved customer service ratings. Multilingual communicator adept at building lasting guest relationships while upholding brand standards and best practices.

Overview

27
27
years of professional experience
3
3
Languages

Work History

Regional Hospitality Manager

AndBeyond
05.2015 - Current
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
  • Increased customer service ratings significantly through personable service.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.

Different Positions Through Out the Years

AndBeyond
01.1998 - 07.2014
  • Head Housekeeper
  • Head Receptionist
  • Safari shop Manager
  • Front of House Manager
  • Camp manager
  • Relief Manager Tanzania Lodges
  • Assistant General Manager at andbeyond Ngorongoro Crater Lodge

Education

Associate of Arts - Hotel Management

Hotel Ragler Am Rhein
Germany
05.2001 -

Associate of Arts - Hotel Management

YMCA Vocational School
Kilimanjaro
05.2001 -

Skills

  • Hospitality
  • Teamwork and leadership
  • Multilingualism and exceptional communication
  • Banquet operations and guest communication and complaint resolution
  • Tourism industry insight and guesr experiences
  • Guest relations management and customer service
  • Hotel operations and management
  • Policy adherence, hospitality best practices and brand representation

Timeline

Regional Hospitality Manager

AndBeyond
05.2015 - Current

Associate of Arts - Hotel Management

Hotel Ragler Am Rhein
05.2001 -

Associate of Arts - Hotel Management

YMCA Vocational School
05.2001 -

Different Positions Through Out the Years

AndBeyond
01.1998 - 07.2014

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Beata Jeromin KimaroRegional Hospitality Manager