Knowledgeable Director of Opeartions with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.
Overview
18
18
years of professional experience
Work History
Director of Foreign Exchange Operations – VP
Flagstar Bank, FSB Formerly Signature Bank
09.2021 - Current
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Ensured all policies pertaining to Foreign Exchange sales (i.e. booking and funding of trades) are in place and in accordance with the appropriate regulations
Directed the activities of the Foreign Exchange wire processing teams and oversee daily Foreign Exchange processing operations (i.e. reconciliations, investigations)
Designed and maintain accurate reports, tracking all transactions on Spectrum
Collaborated and consulted with the Bank’s Private Client Groups on all Foreign Exchange sales activity; managed FX relationships to ensure optimal client service
Responsible for sourcing and onboarding new trading partners
Provided back up to operations in absence of Foreign Exchange Sales Director and Operations Managers
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Senior Treasury and FX OPS Manager
AIG Investment (Global Capital Markets Division)
04.2013 - 09.2021
Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
Maintained good relationships with Banks and clients to continue and foster virtuous relationships
Coordinated customer interactions and introductions with other business partners as requiring
Deliver cash management and security settlement services in support of Global Capital Markets trading desk and FX operations
Provide middle and back office support for the following products: swaps, options, FX, and repos
Work closely with the compliance team to ensure that all trades are OFAC cleared and all internal control standards implemented.
Coordinated with IT the launch of real-time platform utilizing swift messages to enhance account activity visibility.n
Vice President of Capital Markets Operations
SunTrust Robinson Humphrey Inc.
01.2011 - 04.2013
Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.n.
Demonstrated proficient leadership skills to motivate employees and build competent teams.
Collaborated with senior management to develop strategic initiatives and long term goals.
Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
Identified opportunities to improve business process flows and productivity.
Ensured consistent, controlled bank account administration, services, signers and agreements
Responsible for all Nostro Account relationship and correspondent banking activities to provide better control and to minimize risk exposure
Actively built client relationships with International Financial Institutions to develop new business opportunities for the Bank
Served as the primary support and contact for FX direct referral program
Coordinated the execution and retention of legal documents required for the department activities
Part of the Dodd-Frank team responsible for implementing new rules across the Bank including Corp. and Retail
Provided Cash Management for funding (non-USD)
Managed Investigation/Client Services and Operation teams dedicated to the operational support of FX Sales &Trading
Assistant Vice President of Corporate Trading Supp
AIG Financial Products
01.2007 - 01.2011
Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
Served as the main escalation contact for U.S., London and Tokyo FX back-offices.
Drove the recovery of $4 million in overdraft and back value costs through the use of a new investigations system and departmental restructuring; recovered 95% of costs from 2008 market issues
Minimized company market exposure to clients with low credit lines through cash analysis and risk reporting; resolved trade settlement disputes for daily or overnight transactions
Provided Cash Management for funding (USD) support, funds transfer, swift processing and money market operations
Balanced the overall currency positions, T/N rolls and future rolls
Monitored the CLS application and SWIFT matching reporting discrepancies to the Front Office ASAP
Served as the primary support contact for FX marketers and Spot/Forward/EM traders
Managed the administration, and monitoring of CLS settlement services
Education
Bachelor of Arts - Special Program in Business Administration
Queens College of The City University of New York
Flushing, NY
05.1995
Skills
Trade Investigations
Treasury Risk Management
Cash Management/Funding Support
Back/Middle/PB Office Operations
Settlement Services/Funds Transfer
Strategic Planning
People Management
Operations Management
Languages
Polish
Native or Bilingual
Timeline
Director of Foreign Exchange Operations – VP
Flagstar Bank, FSB Formerly Signature Bank
09.2021 - Current
Senior Treasury and FX OPS Manager
AIG Investment (Global Capital Markets Division)
04.2013 - 09.2021
Vice President of Capital Markets Operations
SunTrust Robinson Humphrey Inc.
01.2011 - 04.2013
Assistant Vice President of Corporate Trading Supp
AIG Financial Products
01.2007 - 01.2011
Bachelor of Arts - Special Program in Business Administration
Queens College of The City University of New York
Similar Profiles
DALE VANPOUCKERDALE VANPOUCKER
Senior Post Closing Auditor-Delegated Operations at FLAGSTAR BANK, FSBSenior Post Closing Auditor-Delegated Operations at FLAGSTAR BANK, FSB