Beatrice Brown
Athens,GA
Summary
Dedicated healthcare professional with extensive experience at Piedmont Athens Regional Medical Center, excelling in patient safety and teamwork. Demonstrated ability to enhance patient satisfaction and streamline care delivery processes. Proficient in basic life support and adept at fostering collaboration, significantly improving patient care outcomes.
Overview
28
28
years of professional experience
Work History
Radiology Transporter (Randy Bethea 765-4622)
Piedmont Athens Regional Medical Center
07.2022 - Current
- Collaborated with radiology technicians for proper patient positioning, resulting in accurate imaging results.
- Maintained accurate documentation of patient transport records, ensuring seamless communication among hospital staff members.
- Complied with all hospital safety protocols during patient transfers, minimizing risk of injuries or accidents.
- Assisted in maintaining a smooth workflow within the radiology department, ensuring all patients were transported promptly.
- Promoted a safe environment by adhering to infection control protocols during patient transport.
- Facilitated effective communication between radiology team members, fostering an atmosphere of teamwork and collaboration.
- Assisted patients in moving out of beds, wheelchairs, stretchers.
- Assisted with lifting and handling patients using appropriate patient safety equipment.
- Collaborated with other medical staff to achieve high level of patient safety and care.
PACU PCT (Sarah Raybon 475-2838) /6221
Piedmont Athens Regional Medical Center
03.1998 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery. I also trained PACU volunteers every season.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
CSM Customer Service Manager
Walmart
10.1996 - 06.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Education
One Breath Academy
205 Cleveland Rd. Bogart, GA 30622GED -
Edmondson Senior High
Baltimore, MDSkills
- Basic life support
- HIPAA compliance
- Patient safety
- Patient transportation
- Supplies delivery
- Teamwork and collaboration
- Problem-solving abilities
- CPR certified
Timeline
Radiology Transporter (Randy Bethea 765-4622)
Piedmont Athens Regional Medical Center
07.2022 - Current
PACU PCT (Sarah Raybon 475-2838) /6221
Piedmont Athens Regional Medical Center
03.1998 - Current
CSM Customer Service Manager
Walmart
10.1996 - 06.2022
One Breath Academy
GED -
Edmondson Senior High
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