Beatrice Carulli

• Played an integral role in improving overall hotel ratings by consistently providing exceptional service and addressing guest needs promptly.

• Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.

• Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.

• Assisted guests with special requests, ensuring a personalized and memorable stay at the hotel.

• Established trust among international visitors through effective use of language skills when communicating pertinent information about their stay in the ITA-based hotel.

• Coordinated schedules and timelines for events.
• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
• Managed event logistics and operations.
• Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Assisted Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
• Ensured smooth execution of on-site logistics by supervising setup, teardown, and vendor coordination during events.
• Maintained professional and organized appearance at all events, representing the company in a positive light to clients and attendees.
• Delivered exceptional customer service, addressing attendee concerns promptly and professionally during events.