Beatrice Cly
KAYENTA,AZ
Summary
Dedicated housekeeper known for strong teamwork and customer service skills. Expertise in sanitization procedures and laundry management. Committed to maintaining high cleanliness standards and enhancing guest satisfaction.
Overview
13
13
years of professional experience
Work History
Housekeeper
Hampton Inn
Kayenta, AZ
01.2024 - Current
- Ensured cleanliness and sanitation of guest rooms and public areas.
- Managed inventory of cleaning supplies, restocking as necessary to maintain operations.
- Trained new staff on housekeeping procedures and safety protocols.
- Collaborated with front desk to address guest requests promptly and efficiently.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Housekeeper
The View Hotel
Oljato-Monument Valley, UT
09.2022 - 10.2023
- Conducted regular inspections to uphold quality standards in room readiness.
- Developed streamlined cleaning processes that enhanced workflow efficiency.
- Implemented feedback mechanisms to improve service quality based on guest reviews.
- Maintained equipment and tools, ensuring optimal functionality for daily tasks.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Housekeeper/Laundry Attendant
Holiday Inn Express
Flagstaff, AZ
10.2020 - 08.2022
- Supervised housekeeping staff to ensure adherence to cleanliness standards and operational efficiency.
- Trained new team members on proper cleaning procedures and safety protocols to enhance productivity.
- Developed efficient cleaning schedules, optimizing room turnover rates while maintaining quality service levels.
- Conducted regular inspections of guest rooms and public areas, ensuring compliance with hotel standards.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Examined dried clothes to identify stains, tears and issues.
Housekeeper/Assistant Head Housekeeper
Gouldings Lodge
Oljato-Monument Valley, UT
07.2013 - 03.2020
- Supervised daily cleaning operations to maintain high standards of cleanliness and guest satisfaction.
- Trained new staff on best practices for efficient housekeeping procedures and safety protocols.
- Implemented inventory management for cleaning supplies, ensuring timely replenishment and cost-effectiveness.
- Coordinated with maintenance staff to address repair needs and enhance overall guest experience.
- Resolved guest concerns promptly, enhancing overall service quality and maintaining positive relationships.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Education
No Degree - General Studies
Northland Pioneer College
Kayenta, AZHigh School Diploma -
Monument Valley High School
Kayenta, AZ05-2011
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Deep cleaning expertise
- Vacuuming and sweeping
- Mopping and sweeping
- Cleaning bathrooms
- Strong work ethic
- Laundry expertise
- Sanitization procedures
- Guestroom inspection
- Clearing used linens
Timeline
Housekeeper
Hampton Inn
01.2024 - Current
Housekeeper
The View Hotel
09.2022 - 10.2023
Housekeeper/Laundry Attendant
Holiday Inn Express
10.2020 - 08.2022
Housekeeper/Assistant Head Housekeeper
Gouldings Lodge
07.2013 - 03.2020
No Degree - General Studies
Northland Pioneer College
High School Diploma -
Monument Valley High School