Beatrice Cuellar
SANANTONIO,TX
Summary
Customer-focused professional with over four years of leadership as a Coffee Shop Manager and current role as an Optometric Technician. Skilled in delivering exceptional service, leading teams, and managing operations in fast-paced environments. Experienced in training staff, resolving customer concerns, and maintaining organizational efficiency. Committed to fostering positive client interactions and enhancing team performance.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Optometric Technician
Sitterle Vision Source
San Antonio, Texas
04.2025 - Current
- Assisted in patient check-in and collected medical history information.
- Conducted preliminary vision tests and documented results accurately.
- Operated diagnostic equipment to assess eye health and vision quality.
- Supported optometrists during examinations by preparing necessary tools and equipment.
- Managed appointment scheduling to optimize office workflow efficiency.
- Answered phone calls from customers inquiring about services offered by the practice.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
Manager
On The Grind Coffee
Cibolo, TX
09.2021 - 04.2025
- Oversaw daily operations of coffee shop to ensure smooth functioning.
- Managed staff schedules to optimize workforce and service efficiency.
- Monitored staff performance and addressed issues.
- Trained new employees on customer service and beverage preparation standards.
- Resolved customer complaints to maintain satisfaction and loyalty levels.
- Monitored cleanliness and organization of the coffee shop environment.
Education
Associate of Applied Science - Sonography
San Antonio College
San Antonio, TX 08.2025 - 06.2026
Steele High School
Cibolo, TXSkills
- Patient care
- Retinal photography
- Diagnostic imaging
- Patient testing
- Emergency eye care
- Medical record management
- Equipment operation
- Insurance processing
- Clinical training
- Customer service
- Patient education
Timeline
Associate of Applied Science - Sonography
San Antonio College
08.2025 - 06.2026
Optometric Technician
Sitterle Vision Source
04.2025 - Current
Manager
On The Grind Coffee
09.2021 - 04.2025
Steele High School