Micalann McCrea
Blandon,PA
Summary
Driven healthcare professional with a solid background in managing clinical teams and improving patient outcomes. Expertise in developing and implementing policies to enhance care quality, alongside extensive experience in patient engagement and administrative operations. Currently pursuing a nursing degree to further contribute to the healthcare field.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Optometric Technician
Wichryk Eye Associates
Macungie, PA
07.2022 - Current
- Administered diagnostic tests to evaluate visual acuity and eye health, facilitating accurate diagnoses and treatment plans.
- Assisted patients with eye examinations and vision tests for accurate results.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Collaborated with physician to address preliminary examination findings, ensuring critical information was communicated for improved patient outcomes.
- Prepared examination rooms, ensuring cleanliness and readiness for procedures.
- Maintained a clean work environment by sterilizing instruments after each use.
- Scheduled patient appointments to optimize clinic workflow.
- Provided excellent customer service to enhance patient experience at Wichryk Eye Associates.
Laboratory Assistant/Phlebotomist
HNL Lab Medicine
Allentown, PA
09.2020 - Current
- Processed laboratory specimens and conducted morning phlebotomy and therapeutic collections to ensure timely and accurate test results.
- Prepared and processed laboratory samples for analysis and testing.
- Maintained accurate records of specimen collection and handling procedures.
- Operated laboratory equipment to conduct tests and experiments efficiently.
Phlebotomist/Lab Assistant
Penn State Health
Reading, PA
05.2018 - 08.2020
- Maintained accurate patient electronic records, performed therapeutic phlebotomy, processed laboratory specimens, and conducted phlebotomy to ensure timely and effective patient care.
- Collected blood samples using venipuncture and capillary techniques.
- Maintained patient records for accurate documentation and compliance.
- Ensured safety protocols during blood draw procedures and equipment handling.
Office Manager and Regional Manager
Planned Parenthood Keystone
Allentown, PA
11.2003 - 11.2015
- November 2015 Carefully selected, developed and retained qualified staff, as well as trained multiple new staff annually. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Acted as a liaison between management, clinical staff, and the community. Maintained current knowledge of state and federal laws and regulations to ensure compliance and operational integrity. Provided thorough supervision for day-to-day operations of the facility in accordance with set policies and guidelines. Evaluated employee performance regularly and provided actionable feedback to enhance team effectiveness. Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care. Reduced staff turnover by implementing effective selection, orientation, training, and ongoing development programs. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Assisted healthcare team by performing vital signs, ultrasound procedures, injections, and phlebotomy in a clinical setting.
Education
High school diploma - College Level Curriculum
Phillipsburg High School
Phillipsburg, NJ06-1998
Some College (No Degree) - RN And Addiction Studies
Reading Area CC
Reading, PA09-2026
Upper secondary education -
Skills
- Patient Care
- Phlebotomy
- Venipuncture
- Vital Signs
- Triage
- Medical Terminology
- Medical Records
- Medical Billing
- EMR/EHR
- EMR Systems
- Clinical laboratory experience
- Laboratory Procedures
- Insurance Verification
- Diagnostic testing
- Injection Techniques
- Medical Imaging
- Epic
- Cerner
- Accounts payable
- Accounts receivable management
- Quality Assurance
- Medical office skills
- Nursing
- Office Management
- Administrative support
- Clerical Experience
- Hospital Experience
- Skilled nursing experience
- Training & Development
- Employee Evaluation
- Supervising Experience
- Management
- Operations management
- Conflict Management
- Team collaboration
- Customer service
- Phone Etiquette
- English
- Document review
- Infection control
- HIPAA
- ICD-10
- Transcription
- Appointment setting
- Patient Support
- Glaucoma screening
- Computer skills
- Medical Imaging
- Triage
- Medical Coding
- Medical Scheduling
- HIPAA
- Infection control
- Electronic records
- Diagnostic testing
- Patient care
- Team collaboration
- Customer service
- Medication administration
- Appointment setting
- Glaucoma screening
Personal Information
Driving License: Driver's License
Certification
Ultrasound Pregnancy Dating, Does not expire, Injection, Does not expire, Phlebotomy, Does not expire, Driver's License, Driver's License
Awards
Leadership Award, January 2010
Additional Info
Skill Highlights Patient-oriented Conflict resolution Relationship and team building Staffing management ability Sound decision making Proficient in phlebotomy skills, giving Staff training and development injections, and ultrasounds. Personal and professional integrity
Timeline
Optometric Technician
Wichryk Eye Associates
07.2022 - Current
Laboratory Assistant/Phlebotomist
HNL Lab Medicine
09.2020 - Current
Phlebotomist/Lab Assistant
Penn State Health
05.2018 - 08.2020
Office Manager and Regional Manager
Planned Parenthood Keystone
11.2003 - 11.2015
High school diploma - College Level Curriculum
Phillipsburg High School
Some College (No Degree) - RN And Addiction Studies
Reading Area CC