Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beatrice Infante

Riverside,California

Summary

Highly organized individual with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

9
9
years of professional experience

Work History

Front DeskReception

BMW of Riverside
08.2014 - 03.2015
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Scheduled, coordinated and confirmed appointments and meetings.

Sales Representative

JC Penney Stores
06.2011 - 08.2012
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.

Waitress

Exotic Thai
10.2011 - 04.2012
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Sales Representative

Dillards
10.2007 - 10.2009
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Office Assistant

Valley Spreader Trucking Company
10.2005 - 12.2006
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Delivered clerical support by handling range of routine and special requirements.

Education

AA Social And Behavioral Studies - Behavioral Sciences

Riverside Community College
Riverside, CA
06.2017

High School Diploma -

Brawley Union High School
Brawley, CA
06.2004

Skills

  • Computer knowledge in Microsoft Word and Works
  • Typing skills-75 wpm
  • Customer Service
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration
  • Administrative Skills
  • Filing

Timeline

Front DeskReception

BMW of Riverside
08.2014 - 03.2015

Waitress

Exotic Thai
10.2011 - 04.2012

Sales Representative

JC Penney Stores
06.2011 - 08.2012

Sales Representative

Dillards
10.2007 - 10.2009

Office Assistant

Valley Spreader Trucking Company
10.2005 - 12.2006

AA Social And Behavioral Studies - Behavioral Sciences

Riverside Community College

High School Diploma -

Brawley Union High School

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Beatrice Infante