Beatrice Laboy
Smithfield,NC
Summary
Seeking a career where I can use my skills of leadership, productivity and customer service to advance the company’s overall success Skilled in CRM customization, multi-departmental training, and complex issue resolution. Proven ability to enhance customer satisfaction and streamline business processes. Strong communication skills, developing and delivering engaging training programs that improve performance
Overview
11
11
years of professional experience
Work History
Fulfillment Center Associate
Amazon
4851 Jones Sausage Rd Garner NC
08.2021 - Current
- Learning Ambassador
- Train Associates on Quality and Safety
- Partnered with Operations team to deep dive quality trends with new sort trained associates
- Trained in all functions: Pack, Rebin,
- Induct, Problem Solve, Slam
- Process Guide
- Provide support and guidance to team
- Identifying and resolving operational issues
- Help allocate labor to meet the needs of the department.
- Drive daily production goals and ensure work is flowing efficiently
- Assist PA’s and AM’s with daily duties and responsibilities
- Perform various fulfillment center duties as needed
- Quality
- Guide and coach associates on performance, rate, and quality
- Improved product information management since starting quality daily numbers were running 7-8k improved numbers down to 4-5k daily
- Audit walls for more efficient performance and numbers
- Worked closely with operations and audit AA’s performance and coached as needed to improve rates
Data Entry/Account Administrative Representative
Bunting Hauls LLC
North Carolina
09.2018 - 02.2021
- Accurately processed and verified critical company information for entry into the corporate database, ensuring data integrity.
- Compiled and presented data reports, and maintained database integrity through regular updates and backups.
- Provided interdepartmental support by efficiently transitioning to and managing various data entry projects as needed.
Customer Services Representative
AT&T
Remote
02.2015 - 06.2018
- Resolved intricate customer inquiries and implemented bespoke solutions to enhance client satisfaction.
- Acquired proficiency in various departments, ensuring seamless customer service delivery across phone, email, and live chat platforms.
- Documented interactions in customer relationship management (CRM) systems, facilitating efficient tracking of customer requests and problem resolution, while educating customers on product features and benefits.
Education
High School Diploma -
John F Kennedy High School
Bronx, New York05.2007
Skills
- Efficient and Detail-Oriented
- Technical Support
- Supervisory Experience
- Creative problem solving
Timeline
Fulfillment Center Associate
Amazon
08.2021 - Current
Data Entry/Account Administrative Representative
Bunting Hauls LLC
09.2018 - 02.2021
Customer Services Representative
AT&T
02.2015 - 06.2018
High School Diploma -
John F Kennedy High School