Beatrice Mercado
Tampa
Summary
obtain a challenging position that would allow me to utilize my skills and experience, and would provide advancement opportunities. Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
32
32
years of professional experience
Work History
Central Authorization Specialist III
Baycare Healthcare System
07.2009 - Current
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Answer telephone calls for scheduling and outpatient pre-registration.
- Referrals and pre-certifications for diagnostic imaging exams.
- Provide operational excellence and customer satisfaction.
Central Pricing Office Analyst
Baycare Healthcare System
07.2009 - Current
- Central pricing including electronic and telephonic price estimates and price transparency for hospital, physician, free-standing imaging and free-standing surgery centers.
- Provide operational excellence and customer satisfaction.
Client Service Associate
St. Luke’s Hospital
06.2002 - 06.2009
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Outpatient registration, insurance referrals and pre-certifications.
- Front desk duties including: greeting and checking-in patient’s, answering telephone calls from patient’s requesting appointments, medication and messages to the doctors.
Project Coordinator
Dun & Bradstreet Corp.
02.1991 - 08.2001
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Processed and entered information of customer files into our collections system via a batch claim entry engine called IntelliLink.
- Heavy problem solving when information received in incorrect format.
- Communication with customers, via telephone and/or Email regarding receipt and processing of files.
- Created and ran queries utilizing an access database reporting tool called SmartStream, used to create reports for internal/external customers.
Payroll Coordinator
Dun & Bradstreet Corp.
02.1991 - 08.2001
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Reviewed time records for 300 employees to verify accuracy of information.
- Processed time slips for temporary and permanent Dun & Bradstreet associates for the Receivable Management Services department. Maintained records of all employee’s.
Education
GED -
Hillsborough Community College
Tampa, FL2012
GED -
Liberty High School
Bethlehem, PA1987
Skills
- Data Entry
- HIPAA Regulations
- Reading Comprehension
- Front desk customer service skills
- Microsoft Office (Access, Excel, PowerPoint, Word)
- Organizational skills
- Bi-lingual (Spanish)
Languages
Spanish
Native or Bilingual
Timeline
Central Authorization Specialist III
Baycare Healthcare System
07.2009 - Current
Central Pricing Office Analyst
Baycare Healthcare System
07.2009 - Current
Client Service Associate
St. Luke’s Hospital
06.2002 - 06.2009
Project Coordinator
Dun & Bradstreet Corp.
02.1991 - 08.2001
Payroll Coordinator
Dun & Bradstreet Corp.
02.1991 - 08.2001
GED -
Hillsborough Community College
GED -
Liberty High School
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