Healthcare Administrative Coordinator
Needra Harp
Henry Ford Health System
Center Line,MI
9
years of professional experience
1
year of post-secondary education
Central authorization and healthcare support professional with strengths in payer authorization, Epic and Cerner documentation, patient scheduling, and administrative coordination. Adds value by managing competing priorities, maintaining accurate records, and supporting workflow improvements that help teams deliver timely, compliant care.
Work History
CENTRAL AUTHORIZATION SPECIALIST
1 Year 11 Months- Facilitate the procurement and validation of insurance authorizations for ordered outpatient procedures and post-operative care, ensuring accuracy, compliance, and timely communication with payers.
- Managed designated caseload of authorization requests, prioritized competing demands, monitored precertification requirements, and supported physician offices and clinics in securing payer authorizations.
- Validated authorization documentation and provided education and feedback to ordering physician offices and authorization staff, enhancing accuracy and authorization outcomes.
- Collaborate with multidisciplinary teams, including coding, billing, and denial management, to identify authorization issues, communicate actionable feedback, and support continuous workflow and process improvement.
- Identified opportunities to enhance workflows, staff education, patient satisfaction, and cost-of-care management, serving as subject matter resource for payer authorization and precertification processes.
HEALTHCARE TECHNICIAN / MASSAGE THERAPIST
2 Years 2 Months- Delivered therapeutic services that integrated healthcare education, patient communication, and administrative tasks in a federal healthcare environment.
- Collaborated with patients and healthcare staff to promote wellness education and support a comprehensive approach to patient care.
- Maintained accurate electronic medical records by documenting patient progress and treatment information, ensuring data integrity and comprehensive healthcare documentation.
- Developed and delivered educational programs on massage therapy and self-care using PowerPoint presentations for veterans and healthcare professionals, including nurses, Medical Support Assistants, and primary care physicians.
- Managed Excel-based data for future research studies, keeping information organized, accurate, and readily accessible to support research initiatives.
HEALTH UNIT COORDINATOR
3 Years- Coordinated daily unit operations within a Labor & Delivery environment, supporting admissions, discharges, patient flow, and communication among patients and healthcare staff.
- Coordinated admissions and discharges, balancing multiple priorities in fast-paced healthcare setting to facilitate efficient patient transitions.
- Managed 50+ telephone calls per 12-hour shift, responding to patient inquiries and directing requests to clinical staff to ensure timely care.
- Maintained accurate patient information through detailed data entry and verification within the medical database, supporting data integrity and patient safety.
- Verified patient medical histories by liaising with healthcare facilities, preventing inaccuracies that could impact diagnoses and treatment.
REHAB CLERICAL ASSISTANT
4 Years 1 Month- Coordinated patient scheduling and processed medical and nursing consults per Epic directives, ensuring compliance with established procedures.
- Utilized Epic and Cerner applications to complete scheduling, data entry, patient record, and administrative functions within a fast-paced healthcare environment.
- Processed Community Care consults, dispositions, and Return to Clinic orders, adhering to established departmental directives.
- Supported internal and Community Care clinics during staffing shortages, ensuring continuity of patient scheduling and administrative operations.
- Managed calendars, office supplies, inventory, and administrative documentation using Microsoft Outlook and other office productivity software.
- Maintained patient confidentiality while participating in staff training and compliance seminars related to healthcare documentation and information handling.
Education
Massage Therapy Diploma - Health And Wellness
High School Diploma
Some College (No Degree) - Occupational Therapy
Certification - Manual Software QA Tester - Tech
Skills
Insurance Authorization
Precertification
Authorization Management
Authorization Validation
Utilization Management
Payer Communication
Healthcare Operations
Revenue Cycle Support
Process Improvement
Workflow Optimization
Epic
Cerner
EMR/EHR
Medical Terminology
Epic scheduling
Electronic Authorization Documentation
Medical Documentation
Data Entry
Excel
PowerPoint
Outlook
Microsoft Word
Patient Experience
Timeline
Careerist
Certification - Manual Software QA Tester from Tech
11.2025 - 11.2026Read More
CENTRAL AUTHORIZATION SPECIALIST
Henry Ford Health System
12.2024 - CurrentRead More
HEALTHCARE TECHNICIAN / MASSAGE THERAPIST
U.S. Department of Veterans Affairs
10.2022 - 12.2024Read More
HEALTH UNIT COORDINATOR
Ascension Health
10.2019 - 10.2022Read More
REHAB CLERICAL ASSISTANT
Henry Ford Health System
08.2017 - 09.2021Read More
Irene's Myomassology Institute
Massage Therapy Diploma from Health And Wellness
Read More
Finney High School
High School Diploma
Read More
Houston Community College
Some College (No Degree) from Occupational Therapy
Read More