KENADEE WILLIAMS
Akron,OH
Summary
Compassionate and detail-oriented Licensed Practical Nurse with extensive experience in healthcare, specializing in scheduling coordination, patient services, and insurance authorization. Proficient in medical terminology and patient advocacy, with a strong understanding of insurance processes to ensure seamless care delivery. Committed to fostering positive patient experiences through empathetic support and effective communication. Eager to contribute expertise in a dynamic healthcare environment dedicated to high-quality, patient-centered care.
Overview
1
1
Certification
7
7
years of professional experience
Work History
AUTHORIZATION SPECIALIST
AKRON CHILDREN'S HOSPITAL
05.2026 - Current
- Processed prior authorization requests within established time frames.
- Delivered exceptional customer service to patients through phone, email, and in-person interactions.
- Prepared and verified authorization forms for various insurance companies, maintaining accuracy and completeness.
SCHEDULING COORDINATOR
AKRON CHILDREN'S HOSPITAL
03.2022 - 05.2026
- Coordinated scheduling for Primary Care and Specialty departments, ensuring timely patient appointments and maximizing provider utilization.
- Collaborate with physicians, nurses, and administrative staff to optimize workflows and minimize scheduling conflicts.
- Collaborated with physicians, nurses, and administrative staff to streamline workflows and reduce scheduling conflicts.
- Provided exceptional customer service by addressing inquiries, resolving scheduling issues, and improving patient satisfaction.
PATIENT SERVICE REPRESENTATIVE II
AKRON CHILDREN'S HOSPITAL
03.2022 - 03.2023
- Coordinated appointment scheduling, visit preparation, and patient tracking to enhance clinic operations.
- Processed co-pay collections and managed insurance verification to ensure accuracy of Master Patient Index.
- Partnered with Practice Manager to implement process improvements, maintaining high service standards.
COVID-19 SCREENER
AKRON CHILDREN'S HOSPITAL
01.2021 - 03.2022
- Performed COVID-19 screenings for patients, visitors, and staff, ensuring adherence to hospital safety protocols and contributing to overall health security.
- Supported Shipping & Receiving and Central Supply by streamlining documentation and communication processes, enhancing operational efficiency.
- Conducted health screenings for patients and visitors, ensuring compliance with safety protocols.
- Administered temperature checks and symptom assessments to identify potential COVID-19 cases.
CAREGIVER FOR ELDERLY
HOME HELPERS HOMECARE
01.2020 - 04.2021
- Facilitated independence and enhanced quality of life by assisting clients with ADLs, medication reminders, and mobility support.
- Provided nutritious meals, maintained clean living environments, and ensured timely transportation for appointments.
- Engaged with families to deliver personalized and compassionate care tailored to individual client needs.
Education
LICENSED PRACTICAL NURSE DIPLOMA - Nursing
HONDROS COLLEGE OF NURSING
OH09-2025
Skills
- Insurance authorization
- Claims management
- Medical terminology expertise
- Prior authorization
- Data accuracy
- Patient advocacy
- Customer service excellence
Certification
BLS CPR Certified, American Heart Association
Timeline
AUTHORIZATION SPECIALIST
AKRON CHILDREN'S HOSPITAL
05.2026 - Current
SCHEDULING COORDINATOR
AKRON CHILDREN'S HOSPITAL
03.2022 - 05.2026
PATIENT SERVICE REPRESENTATIVE II
AKRON CHILDREN'S HOSPITAL
03.2022 - 03.2023
COVID-19 SCREENER
AKRON CHILDREN'S HOSPITAL
01.2021 - 03.2022
CAREGIVER FOR ELDERLY
HOME HELPERS HOMECARE
01.2020 - 04.2021
LICENSED PRACTICAL NURSE DIPLOMA - Nursing
HONDROS COLLEGE OF NURSING