Beatrice Rodriguez
Santa Fe
Summary
Resourceful Owner/Operator known for high productivity and efficient task completion. Possess specialized skills communication and leadership.
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Efficient Housekeeping Supervisor known for high productivity and completing tasks with precision. Specialize in staff management, quality control, and inventory management. Excel in communication, teamwork, and problem-solving to ensure peak operational efficiency and exceptional guest satisfaction.
Overview
24
24
years of professional experience
2018
2018
years of post-secondary education
Work History
Owner/Operator
Simonita Janitorial LLC
Santa Fe
01.2019 - Current
- Managed daily operations for cleaning teams across various client sites.
- Trained and supervised staff to ensure high service standards and efficiency.
- Developed cleaning schedules to optimize workflow and meet client needs.
- Coordinated supply inventory and procurement for cleaning operations.
- Resolved customer inquiries and concerns promptly to enhance satisfaction levels.
- Fostered positive client relationships through effective communication and service delivery.
- Maintained safety protocols and ensured proper use of cleaning equipment and products.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Provided leadership support for team members through coaching and mentorship programs.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Conducted market research to identify new business opportunities.
- Ensured compliance with safety regulations throughout the facility.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Maintenance Technician
Olympus Property
Santa Fe
04.2023 - 08.2024
- Conducted routine inspections of building systems and equipment.
- Performed preventive maintenance on HVAC and plumbing systems.
- Responded promptly to resident maintenance requests and concerns.
- Collaborated with team members to complete repair projects efficiently.
- Documented maintenance activities in property management software systems.
- Assisted in the installation of appliances and fixtures in units.
- Ensured compliance with safety regulations during all maintenance tasks.
- Trained junior technicians on best practices and safety protocols.
- Operated hand and power tools to complete repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Maintained accurate records of all maintenance activities performed.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Replaced defective parts such as bearings, seals, gears, valves.
- Installed new systems, replacement parts, and components to maintain proper operation.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Assisted in the installation of new machinery and equipment.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
- Troubleshot complex electrical and mechanical issues with minimal downtime.
- Disassembled appliances to diagnose problems and facilitate repairs.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Routinely inspected plant equipment for signs of wear or malfunctioning parts.
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
- Adjusted machine settings according to manufacturing specifications.
- Installed new pumps, compressors, boilers and other mechanical systems.
- Trained junior technicians on best practices for machine operation and repair.
- Ensured proper functioning of facility's HVAC system by performing regular maintenance checks.
- Worked closely with engineering team to develop innovative solutions for existing problems.
- Developed preventative maintenance plans for various types of machinery.
- Calibrated instruments used in testing processes to ensure accuracy of results.
- Implemented troubleshooting techniques to resolve issue.
- Repaired machines, equipment or structures using tools or equipment.
- Performed routine maintenance by inspecting drives, motors or belts.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Cleaned or lubricated shafts, bearings or other parts of machinery.
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
- Adjusted devices or control instruments using hand tools, levels or straightedges.
- Assembled, installed or repaired electrical or electronic components and pipe systems.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Aligned and balanced new equipment after installation.
- Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
Maintenance Technician
Greystar Property Management
Santa Fe
09.2021 - 08.2023
- Conducted routine inspections of building systems and equipment.
- Performed preventive maintenance on HVAC and plumbing systems.
- Responded promptly to resident maintenance requests and concerns.
- Collaborated with team members to complete repair projects efficiently.
- Documented maintenance activities in property management software systems.
- Assisted in the installation of appliances and fixtures in units.
- Ensured compliance with safety regulations during all maintenance tasks.
- Trained junior technicians on best practices and safety protocols.
- Operated hand and power tools to complete repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Maintained accurate records of all maintenance activities performed.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Replaced defective parts such as bearings, seals, gears, valves.
- Installed new systems, replacement parts, and components to maintain proper operation.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Assisted in the installation of new machinery and equipment.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
- Troubleshot complex electrical and mechanical issues with minimal downtime.
- Disassembled appliances to diagnose problems and facilitate repairs.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Routinely inspected plant equipment for signs of wear or malfunctioning parts.
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
Housekeeping Cleaner
Greystar
Santa Fe
04.2020 - 07.2022
- Maintained cleanliness of common areas in residential properties.
- Performed detailed cleaning of tenant units during move-in and move-out.
- Managed inventory of cleaning supplies and equipment for optimal usage.
- Assisted in setting up and maintaining organized storage areas for supplies.
- Collaborated with maintenance team to address urgent cleaning needs.
- Adhered to safety protocols while using cleaning chemicals and equipment.
- Provided exceptional customer service to residents during daily interactions.
- Trained new staff on effective cleaning techniques and company standards.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Maintained a clean work area at all times by sweeping or vacuuming daily.
- Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
- Followed safety rules when handling cleaning chemicals according to OSHA regulations.
- Checked all equipment to ensure proper functioning prior to use.
- Transported trash to designated disposal areas.
- Stocked linen closets with fresh supplies of towels and linens.
- Emptied wastebaskets and replaced liners.
- Reported any maintenance issues to supervisor immediately.
- Adhered strictly to health regulations regarding sanitation practices in the workplace.
- Maintained inventory of cleaning supplies used throughout the facility.
- Assisted with laundry duties as needed, including sorting, washing, drying and folding items.
- Provided assistance with moving heavy furniture or appliances when necessary.
- Replenished amenities in guest rooms according to established standards.
- Inspected guest rooms on completion for cleanliness standards set by the hotel management team.
- Organized storage closets ensuring that all items are properly labeled and stored away safely.
- Responded promptly to special requests from guests for extra supplies or other items as needed.
- Replaced light bulbs in lamps and other fixtures as required.
- Assisted with setting up meeting rooms for events or conferences according to instructions.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning upholstery.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used cleaning chemicals following proper guidelines.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Maintained and organized cleaning supplies stock.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Returned rooms to occupant-ready status to satisfy future guests.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Assisted in laundry services including washing, drying, and folding linens.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Communicated with customers about requests for additional supplies or cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Swept and damp-mopped private stairways and hallways.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Communicated with maintenance team on damages to repair.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Reported damage or theft of hotel property to management.
- Inspected furniture for damage or stains in between guest stays.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Waxed and polished wood furnishings to restore faded appearance.
- Sorted and counted linens and organized in storage areas.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Direct Support Professional Caregiver
Home Instead Senior Care Home
Santa Fe
06.2017 - 12.2018
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Administered medication as directed by healthcare professionals and family members.
- Maintained a clean and safe environment for clients through regular housekeeping tasks.
- Communicated effectively with families to report on client status and needs.
- Developed individualized care plans tailored to each client's unique requirements.
- Supported clients in social activities to promote engagement and interaction.
- Collaborated with healthcare teams to ensure comprehensive care delivery for clients.
- Maintained accurate documentation of client behavior, progress notes and incident reports.
- Adhered to established policies, procedures and regulations while maintaining confidentiality at all times.
- Provided personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
- Assisted with medication administration following guidelines set by the physician or nurse practitioner.
- Organized recreational activities for clients such as music therapy, art therapy, pet therapy and outdoor activities.
- Monitored changes in physical condition or behaviors of clients which may indicate need for further medical attention or intervention.
- Ensured safety of all individuals in the facility at all times.
- Facilitated community outings to promote socialization and independence in daily living skills.
- Actively participated in educational training programs designed to enhance knowledge about disabilities or mental health issues.
- Developed positive relationships with clients and their families through regular communication.
- Participated in team meetings to discuss current issues affecting the health or safety of clients or staff members.
- Supervised meal times ensuring that appropriate nutritional needs were met for each client.
- Provided transportation services for clients to doctor's appointments, shopping trips or other outings as needed.
- Encouraged a sense of self-determination among clients while providing guidance when necessary.
- Supported clients during medical appointments to ensure understanding of instructions provided by healthcare professionals.
- Demonstrated empathy towards individuals receiving services while promoting independence whenever possible.
- Worked closely with case managers to coordinate services and ensure quality outcomes for each client served.
- Collaborated with other staff members to develop individualized plans of care for each client based on their abilities and interests.
- Assessed potential risks associated with certain activities prior to engaging in them with the client population.
- Assisted with job search activities such as resume writing, interviewing techniques and job applications.
- Assisted with meal planning to meet nutritional plans.
- Maintained clean and well-organized environment for client happiness and safety.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed safe lifting and transferring techniques to transport residents.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed care plan and directions to administer medications.
- Laundered clothing and bedding to prevent infection.
- Improved patient outlook and daily living through compassionate care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Reported concerns to nurse supervisor to promote optimal care.
- Monitored health and well-being of clients and reported significant health changes.
- Assisted clients with maintaining good personal hygiene.
- Organized oral medications for clients following dosage and schedule requirements.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Instructed family members on how to provide bedside care.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Server
La Posada de Santa Fe Resort and Spa
Santa Fe
02.2016 - 06.2017
- Delivered exceptional customer service in a luxury resort setting.
- Collaborated with kitchen staff to ensure timely food delivery.
- Prepared and served beverages while maintaining cleanliness standards.
- Trained new servers on menu items and service protocols effectively.
- Managed guest inquiries and resolved concerns promptly and professionally.
- Processed transactions accurately using point-of-sale systems efficiently.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Private Elderly Caregiver
Self-employeed
Santa Fe
04.2002 - 03.2014
- Provided daily assistance with personal hygiene and grooming tasks.
- Managed medication schedules and ensured timely administration.
- Assisted with meal preparation and dietary planning according to client needs.
- Offered companionship and emotional support to enhance quality of life.
- Coordinated transportation for medical appointments and social activities.
- Monitored health changes and reported concerns to family members or professionals.
- Maintained a safe and clean living environment for clients.
- Developed engaging activities tailored to individual interests and capabilities.
- Assisted elderly clients with daily living activities such as bathing, dressing, grooming and toileting.
- Collaborated closely with family members regarding client care plans and progress updates.
- Facilitated communication between multiple departments within an organization devoted to elder care services.
- Administered medications to elderly clients according to prescribed instructions.
- Developed individualized plans for each client based on their unique needs and preferences.
- Provided companionship and emotional support to elderly clients by engaging in meaningful conversations.
- Maintained detailed records of client care services provided on a daily basis.
- Participated in continuing education programs related to elder care best practices.
- Ensured proper nutrition for all elderly clients through meal planning, grocery shopping and food preparation.
- Monitored vital signs such as temperature, pulse rate and respiration of elderly clients.
- Responded promptly to emergency situations involving the safety of elderly clients.
Education
G.E.D
Santa Fe, NMCommunity Health Worker - Community Health
Santa Fe Community College
Santa Fe, NM 02.2015 - 05.2016
Skills
- Staff management
- Cleaning protocols
- Inventory management
- Customer service
- Equipment maintenance
- Client relationship building
- Time management
- Problem solving
- Safety compliance
- Team training
- Effective communication
- Staff training and development
- Basic maintenance
- Basic computer literacy
Timeline
Maintenance Technician
Olympus Property
04.2023 - 08.2024
Maintenance Technician
Greystar Property Management
09.2021 - 08.2023
Housekeeping Cleaner
Greystar
04.2020 - 07.2022
Owner/Operator
Simonita Janitorial LLC
01.2019 - Current
Direct Support Professional Caregiver
Home Instead Senior Care Home
06.2017 - 12.2018
Server
La Posada de Santa Fe Resort and Spa
02.2016 - 06.2017
Community Health Worker - Community Health
Santa Fe Community College
02.2015 - 05.2016
Private Elderly Caregiver
Self-employeed
04.2002 - 03.2014
G.E.D