Terina Thompson
Post Falls
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills with years of experience. Highly effective and comfortable working with people at all levels in organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Follows all protocols and procedures. Completes tasks on time. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Results-driven professional with expertise in operations management, client relationship management, and staff development. Proven ability to enhance processes and deliver exceptional customer service, ensuring operational efficiency and increased satisfaction.
Overview
29
29
years of professional experience
Work History
Owner/Operator
Terina Thompson Photography
Post Falls, ID
10.2012 - Current
- Operated photography business, managing scheduling and client communications.
- Developed marketing strategies, enhancing online presence and client engagement.
- Oversaw workflow for photo shoots, ensuring quality and timely delivery of services.
- Implemented inventory management system for equipment and supplies, improving efficiency.
- Consulted with customers to assess needs, propose optimal solutions, and ensure excellent customer service
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Marketing Administrative Assistant
GVH Distribution
Coeur D'Alene, ID
01.2024 - 12.2025
- Managed scheduling and logistics for promotional events, enhancing team productivity and engagement.
- Improved event planning processes, resulting in successful trade shows, conferences, and promotional events.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed airline and hotel reservations for traveling employees.
Networking Group Treasurer
Post Falls Women In Business
Post Falls, ID
01.2020 - 07.2023
- Managed financial records and reports for organization's monthly meetings.
- Developed and implemented budgeting strategies to optimize resource allocation.
- Collaborated with leadership members to align financial goals with organizational mission.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Drafted treasury reports to support management decision-making needs.
District Cahier Trainer/Front End Manager
Home Depot
Spokane Valley, WA
09.1997 - 06.2004
- Trained new cashiers on point-of-sale systems and customer service protocols.
- Developed training materials to enhance cashier efficiency and performance standards.
- Mentored staff in handling transactions accurately and resolving customer inquiries effectively.
- Evaluated cashier performance, providing constructive feedback for continuous improvement.
- Implemented best practices for cash handling and security procedures among team members.
- Coordinated schedule for training sessions, ensuring adequate coverage during peak hours.
- Fostered a positive team environment focused on exceptional customer service delivery.
- Assisted management in identifying training gaps, contributing to workforce development strategies.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
- Evaluated employee performance, offering constructive feedback and recognizing top performers through regular assessments.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
- Assisted cashiers in setting personal goals for professional growth, driving increased levels of job satisfaction.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
- Managed break board to keep track of breaks for cashiers and front-end employees.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
Education
Associate of Science - Liberal Arts
Spokane Community College
Spokane, WA12-2005
Skills
- Operations management
- Documentation and reporting
- Staff training and development
- Business operations management
- Client relationship management
- Strong work ethic
- Dependable and reliable
- Schedule management
- Time management
- Training and mentoring
- Cash handling
- Adherence to high customer service standards
- Complaint resolution
- Team building and leadership
- Effective workflow management
- Customer relationship management (CRM)
- Exceptional telephone etiquette
- MS office
- Call center management
- Staff training
- Positive and constructive feedback
- Staff management
- Meticulous attention to detail
- Administrative support
- Employee scheduling
- Staff education and training
- Data entry
- Office administration
- File organization
- Mail management
- Inventory systems
- Cash handling and management
- Payment processing
- Product restocking
- Refunds and exchanges
- Issue resolution
Timeline
Marketing Administrative Assistant
GVH Distribution
01.2024 - 12.2025
Networking Group Treasurer
Post Falls Women In Business
01.2020 - 07.2023
Owner/Operator
Terina Thompson Photography
10.2012 - Current
District Cahier Trainer/Front End Manager
Home Depot
09.1997 - 06.2004
Associate of Science - Liberal Arts
Spokane Community College