Brittany Shuman
Guyton,GA
Summary
Resourceful Management Assistant experienced in executive support and task management. Achieved high productivity through effective communication, strategic planning, and problem-solving in fast-paced environments. Focused on delivering exceptional support to management teams while enhancing organizational efficiency.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Owner/Operator
Self Employed- Pressure Perfect Mobile Detailing
Guyton, GA
11.2020 - Current
- Managed daily operations and customer service for self-employed services.
- Developed marketing strategies to attract new clients and build brand awareness.
- Oversaw financial management, including budgeting and expense tracking.
- Handled client consultations to understand needs and provide tailored services.
- Coordinated scheduling and logistics for service delivery and project completion.
- Trained and mentored new staff on service protocols and best practices.
- Implemented quality control measures to ensure service excellence consistently.
- Utilized social media platforms to engage customers and promote services effectively.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Set pricing structures according to market analytics and emerging trends.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Provided leadership support for team members through coaching and mentorship programs.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Managed unexpected emergencies and route changes with calm and professionalism.
Assistant Manager, Customer Service
Decks and Docks Lumber Company
Savannah, GA
08.2018 - 10.2020
- Managed customer inquiries and resolved issues efficiently.
- Trained and supported new customer service representatives.
- Developed product knowledge to assist customers effectively.
- Coordinated scheduling for staff shifts and coverage needs.
- Collaborated with sales team to enhance customer experience.
- Implemented feedback systems to improve service delivery.
- Monitored inventory levels to ensure product availability.
- Coordinated with other departments to ensure customer satisfaction.
- Developed strategies to increase customer loyalty and retention rates.
- Established relationships with key stakeholders within the organization.
- Identified areas where operational efficiencies could be improved upon.
- Assisted in the development of new processes to improve customer service efficiency.
- Resolved escalated complaints from customers in a timely manner.
- Developed training materials for new employees related to customer service protocols.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Participated in weekly meetings with senior management for status updates.
- Generated monthly reports on key metrics such as average response time, resolution rate.
- Managed day-to-day operations of the Customer Service department.
- Interfaced with vendors regarding product availability or delivery issues.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Monitored phone calls to provide feedback and coaching.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Led team engagement to assist cross-functional departments and achieve goals.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Bar Manager
Hooters Inc.
Savannah, GA
05.2011 - 01.2018
- Managed daily bar operations ensuring seamless service and customer satisfaction.
- Trained and supervised bar staff on drink preparation and customer service techniques.
- Developed cocktail menu items to enhance guest experience and reflect brand identity.
- Maintained inventory levels and ordered supplies to ensure proper stock availability.
- Implemented safety protocols and hygiene standards to create a safe work environment.
- Collaborated with kitchen staff to coordinate food and beverage service effectively.
- Monitored bar performance and adjusted workflows for improved efficiency and productivity.
- Fostered a positive team culture through effective communication and conflict resolution skills.
- Managed bar staff and trained new hires on operational procedures.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Monitored patron alcohol consumption to encourage safety.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Reorganized bar stations to streamline service flow.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Monitored cash intake to reduce discrepancies.
- Created signature beverages to increase revenue and patron loyalty.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Planned and coordinated special events to boost customer numbers and profits.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Trained new employees to perform duties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected dining and serving areas for cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Office Assistant
Webb Animal Clinic
Rincon, Georgia
08.2009 - 08.2012
- Assisted with patient intake, ensuring accurate data entry and documentation.
- Coordinated communication between clients and veterinary staff effectively.
- Maintained cleanliness and organization of the clinic's reception area.
- Managed appointment scheduling for veterinary services and consultations.
- Handled billing processes, including insurance verification and payment processing.
- Supported inventory management by tracking supplies and placing orders.
- Assisted in client education about pet care and clinic services.
- Facilitated follow-up communications to ensure client satisfaction post-visit.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Organized and scheduled meetings and appointments for management.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Maintained confidentiality of sensitive information and documents.
- Answered and directed phone calls to appropriate staff members.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Managed inventory of office supplies and placed orders when needed.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Computed, recorded and proofread data or reports.
- Completed and mailed contracts, invoices or checks.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Troubleshot office equipment, computer hardware and software issues.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Education
Associate of Arts - Nursing
East Georgia College
Swainsboro, GA 08.2010 - 07.2012
CNA/PCT - Nursing
Savannah Technical College
Savannah, GA 08.2009 - 06.2010
South Effingham High School
Guyton, GASkills
- Business development
- Financial management
- Business operations
- Marketing strategy
- Quality control
- Client consultation
- Client relations
- Staff training
- Operational efficiency
- Relationship building
- Budgeting techniques
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Financial planning
- Documentation and reporting
- Personnel management
- Inventory management
- Strategic planning
- Accounting principles
- Vendor negotiation
- Operations management
- DOT compliance
- Cost management
- Operations oversight
- Financial reporting
- Relationship management
- Recruiting and hiring
- Payroll processing
- Marketing expertise
- Staffing
- Staff training and development
- Client relationship management
- Sales strategy development
- Operational reporting
- Long-haul driving
- Decision-making
- Customer-oriented
- Loading and unloading
- Route management
- Schedule management
- Problem-solving capacity
- Hazardous materials endorsement
- Basic maintenance
- Vehicle inspection
- Transportation safety
- Stress management aptitude
- GPS and route planning
- Safe driving
- Adherence to regulations
- Mechanical tools
- Trailer maintenance
- Sales forecasting
- Employee training
- Employee motivation
- Sales expertise
- Market research, forecasting, and analysis
- Sales tracking
- Exceeds sales goals
- Order management
- Resolution-oriented
- Sales operations
- Sales processes
- Systems and software expertise
- Positive and upbeat
- Vendor relationship management
- Excellent communication skills
- Contact follow-up
- Operations
- CRM software
- Account management
- Team building
- Event preparation
- Upselling strategies
- Supply restocking
- First aid training
- Event planning
- Health code compliance
- Problem-solving
- Time management abilities
- Inventory control
- Team supervision
- Empathy and compassion
- Active listening
- Communication
- Adaptability
- POS system operation
- Payment collection
- Problem-solving skills
Certification
- CNA/PCT CERTIFICATION
- HEALTH/SAFETY CERTIFIED
- FORKLIFT CERTIFICATION
Accomplishments
- Awarded “Persistent Pelican” 2019 -Decks & Docks Corporate Ft. Lauderdale
- Highest Sales for Savannah several times, met & exceeded excellence through pandemic 2020.
- Promoted within 3 months to Assistant Manger -Decks & Docks Savannah.
- Plaques, trophies, acknowledgment since 2012 throughout all the businesses I’ve worked for.
- Graduating high school & college at the age of 18.
Affiliations
- Making people happy, ensuring that I will go above and beyond every aspect needed.
- Open to criticism, problem solving and coming out on the top end.
- Outgoing, quick to learn and open to any challenge set in front of me.
- I love spending time with my three year old son! We like to fish, ride the golf cart, play outside, everyday!
References
References available upon request.
Timeline
Owner/Operator
Self Employed- Pressure Perfect Mobile Detailing
11.2020 - Current
Assistant Manager, Customer Service
Decks and Docks Lumber Company
08.2018 - 10.2020
Bar Manager
Hooters Inc.
05.2011 - 01.2018
Associate of Arts - Nursing
East Georgia College
08.2010 - 07.2012
Office Assistant
Webb Animal Clinic
08.2009 - 08.2012
CNA/PCT - Nursing
Savannah Technical College
08.2009 - 06.2010
South Effingham High School