BEATRICE F. JOHNSON

Crucial part of designing, developing, and maintaining online help for complex software and cloud products

• Improve team productivity by 20% through effective project management, prioritizing tasks based on deadlines and resource availability.
• Manage developing content goals while creating and implementing strategies for each project with product managers
• Champion continuous improvement initiatives within documentation team, resulting in more streamlined processes and higher-quality outputs.

• Proved successful working within tight deadlines and fast-paced environment
• Managed version control and timely updates of documents through effective project tracking and organization skills
• Assumed accountability for 15 % of business management and production, actively overseeing content growth, strategy creation, and deliverables

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• Collaborated with internal teams to create and disseminate proposal
• Lead for Requests for Proposals (RFPs) for 20+ utility municipalities and cities
• Served as lead writer/editor for medium to large proposals valued a $17M+, furthering and enhancing business outcomes and strategic goals.

• Managed projects related to creating, editing, and revising data delivery training plans for six teams
• Authored training documentation, troubleshot tips, and videos for onboarding purposes within the data integration organization to use for new employees
• Ensures technical materials are clear, concise, and easily understood by various constituents.

• Wrote, edited, and revised documentation for software product documentation, support services, and customer/end-user activities
• Coordinated and distributed writing assignments to 15+ members of the writing team; reduced the need for management intervention
• Served as content liaison for four teams and kept management informed of project-related issues
• Triaged Incident and Change Management requests to the appropriate parties.