Beatriz Barajas
Hesperia,CA
Summary
Energized by teamwork and a knack for problem-solving, I excelled at Children Dental Group, enhancing patient satisfaction and retention through effective treatment coordination and customer service. My attention to detail and time management skills ensured prompt insurance claim processing, significantly improving practice cash flow.
Overview
14
14
years of professional experience
Work History
Dental Insurance Biller
Dr Mark C Roberts DDS
Huntington Beach, CA
11.2013 - Current
- Developed positive relationships with insurance representatives, facilitating effective communication for claim status inquiries or dispute resolutions.
- Ensured timely reimbursements with diligent follow-up on outstanding claims and prompt resolution of discrepancies.
- Expedited appeals process when necessary through comprehensive documentation support, improving likelihood of favorable outcomes.
- appointment scheduling by accurately assessing necessary preauthorizations for various dental procedures, minimizing delays in treatment planning stages.
- Assisted patients in understanding their financial responsibilities, discussing payment options, and establishing workable payment plans when needed.
- Boosted patient satisfaction by providing clear explanations of their dental insurance benefits and coverage limitations.
- Improved cash flow for the dental practice by expediting submission of clean claims to insurance carriers.
- Responded to customer concerns and questions on daily basis.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution..
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Answered phone calls and messages from patients and dental offices
Dental Treatment Coordinator
Children Dental Group
Santa Ana, CA
07.2010 - 02.2013
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns
- Provided support during dental procedures as needed, enhancing overall patient experience during their visits to the clinic.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Provided excellent customer service to create positive experiences and build patient trust.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Scheduled, rescheduled, and cancelled appointments for dental patients
- Obtained payments from patients and scanned identification and insurance cards.
- Conducted patient intake interviews, recording and documenting relevant information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Medical Coding -
Capistrano Laguna Beach ROP
San Juan Capistrano, CA05.2003
Hs Diploma -
Loara High School
Anaheim, CA06.2002
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
Accomplishments
Employer of Year Award
Promoted
Languages
Spanish
Professional Working
Timeline
Dental Insurance Biller
Dr Mark C Roberts DDS
11.2013 - Current
Dental Treatment Coordinator
Children Dental Group
07.2010 - 02.2013
Medical Coding -
Capistrano Laguna Beach ROP
Hs Diploma -
Loara High School