Nancy Diaz
Dental Administrator
Nuevo,CA
Summary
Dynamic dental professional with extensive experience at Inner Brightness Dental, excelling in insurance billing and patient relations. Proven ability to resolve discrepancies and enhance office efficiency through meticulous attention to detail and exceptional customer service. Bilingual and reliable, committed to fostering a positive patient experience while supporting administrative functions.
Experienced with dental insurance claims processing, payment posting, and patient account management. Utilizes comprehensive knowledge of dental terminologies and coding to ensure accurate billing. Track record of delivering exceptional service by resolving billing issues and improving claim acceptance rates.
Overview
17
17
years of professional experience
Work History
Dental Insurance Biller
Inner Brightness Dental
04.2022 - 12.2025
- Processed dental insurance claims with accuracy and attention to detail.
- Verified patient information and insurance eligibility prior to treatment.
- Communicated effectively with patients regarding billing inquiries and insurance coverage.
- Resolved discrepancies in claims by coordinating with insurance providers.
Dental Receptionist
Inner Brightness Dental
04.2022 - 12.2025
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated insurance verification and billing processes to ensure accurate patient accounts.
- Assisted in maintaining patient records using electronic health record systems for streamlined access.
- Greeted patients warmly, ensuring a positive first impression and comfortable environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Dental Assistant
Family Dentistry DDS
11.2008 - 02.2022
- Assisted dentists in various procedures, ensuring patient comfort and safety.
- Managed patient scheduling and maintained accurate dental records.
- Prepared treatment rooms with necessary instruments and materials for procedures.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
GED -
Mira Loma Christian School
Mira Loma01-2013
Dental/dentrix Front Office Administrative Assist - Dental Administrated Assistant
Career Technical Education
Riverside01-2008
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Paperwork and documentation
- Bilingual
- Administrative support
Languages
Spanish
Professional Working
Timeline
Dental Insurance Biller
Inner Brightness Dental
04.2022 - 12.2025
Dental Receptionist
Inner Brightness Dental
04.2022 - 12.2025
Dental Assistant
Family Dentistry DDS
11.2008 - 02.2022
GED -
Mira Loma Christian School
Dental/dentrix Front Office Administrative Assist - Dental Administrated Assistant
Career Technical Education