Felicia Cortez
Modesto,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2026
2026
years of professional experience
Work History
Dental Insurance Biller
Modesto Kidz Dental
Modesto, CA
03.2015 - Current
- Processed dental insurance claims accurately and efficiently to ensure timely reimbursements.
- Verified patient eligibility and benefits for various insurance plans to facilitate smooth billing operations.
- Resolved claim denials by researching discrepancies and effectively communicating with insurance providers.
- Maintained organized records of patient accounts, ensuring compliance with regulatory standards and internal policies.
- Collaborated with dental staff to gather necessary documentation for billing processes, enhancing workflow efficiency.
- Implemented process improvements that reduced claim submission errors, contributing to overall operational efficiency.
- Contributed to seamless coordination between front office administrative tasks and clinical care management activities.
- Ensured timely reimbursements with diligent follow-up on outstanding claims and prompt resolution of discrepancies.
- Optimized revenue collection by consistently monitoring accounts receivable aging reports and initiating appropriate follow-up actions.
- Improved cash flow for the dental practice by expediting submission of clean claims to insurance carriers.
- Supported office administration tasks, contributing to a well-organized and efficient workplace environment.
- Verified accuracy of accounts payable payments, resulting in 99% reduction in payment errors and check reissues.
Dental Insurance Biller
Western Dental
Modesto
2007 - 2015
- Assisted in training new team members on billing procedures and software usage, fostering a knowledgeable work environment.
- Monitored updates in dental insurance policies, adapting billing practices accordingly to meet industry standards.
- Maintained up-to-date knowledge of dental insurance regulations and coding practices, ensuring accurate billing processes.
- Enhanced claim processing efficiency by streamlining dental insurance billing procedures.
- Boosted patient satisfaction by providing clear explanations of their dental insurance benefits and coverage limitations.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Generated monthly billing and posting reports for management review.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Verified accuracy of accounts payable payments, resulting in 99% reduction in payment errors and check reissues.
- Processed dental insurance claims accurately and efficiently to ensure timely reimbursements.
- Verified patient eligibility and benefits for various insurance plans to facilitate smooth billing operations.
- Collaborated with dental staff to gather necessary documentation for billing processes, enhancing workflow efficiency.
- Implemented process improvements that reduced claim submission errors, contributing to overall operational efficiency.
- Ensured timely reimbursements with diligent follow-up on outstanding claims and prompt resolution of discrepancies.
- Optimized revenue collection by consistently monitoring accounts receivable aging reports and initiating appropriate follow-up actions.
- Supported office administration tasks, contributing to a well-organized and efficient workplace environment.
Education
High School Diploma - Office Administration
Johansen High School
Modesto, CASkills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Professional communication
- Documentation skills
- Self motivation
- Billing and invoicing
- Computer literacy
- Goal setting
- Professionalism
- 10 key entry
Timeline
Dental Insurance Biller
Modesto Kidz Dental
03.2015 - Current
Dental Insurance Biller
Western Dental
2007 - 2015
High School Diploma - Office Administration
Johansen High School