Beatriz Castro
Placentia,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. . Articulate, energetic and results-oriented with exemplary passion for developing relationships, and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
La Famosa Market
06.2015 - 07.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Transportation Dispatcher Assistant
El Gallo Trucking
03.2014 - 06.2015
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Tracked and monitored vehicle performance and maintenance.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Monitored vehicle locations to coordinate timely arrivals.
- Handled incoming calls and emails from customers regarding issues with deliveries.
Education
GED -
Patriot High School
Riverside, CA2013
Skills
- Product Sales
- Order and Refund Processing
- Call Management
- Problem-solving abilities
- Relationship Building
- Professional telephone demeanor
- Account Updates
- Written and oral communication
- Customer Service
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Staff Training
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
La Famosa Market
06.2015 - 07.2021
Transportation Dispatcher Assistant
El Gallo Trucking
03.2014 - 06.2015
GED -
Patriot High School
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