Beatriz Coutinho
Pensacola,FL
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Sales Associate
Versona
Pensacola, FL
06.2024 - Current
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Created visual displays to showcase products in interactive and engaging way.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Licensed Esthetician
BIAESTHETICS.CO
Pensacola, FL
11.2023 - Current
- Conducted consultations with clients to determine their skin care needs and recommend appropriate treatments and products for maximum results.
- Conducted private client consultations.
Crew Team Member
Chick Fi La
Pace, FL
05.2023 - 08.2023
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted customers and took their orders in a friendly and efficient manner.
- Operated cash register to process customer payments accurately and efficiently.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Performed store opening and closing procedures as directed by management team.
- Assisted customers with orders and inquiries.
Sales Associate
Peterbrooke Chocolatier
Pensacola, FL
03.2020 - 07.2022
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Bagged or packaged purchases and wrapped gifts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Cindy Cassidy School of Laser & Electrology -
Pensacola FL
12.2023
High School -
Pace High School
Pace, FL05-2023
Skills
- Patience and Empathy
- Attention to Detail Focus
- Customer Service
- Relationship Building
- Customer Assistance
- Time Management
- Customer Needs Assessment
- Store Opening and Closing
- Product Knowledge
- Professional Appearance
- Merchandise Display
- Returns and exchanges
- Teamwork and Collaboration
- Stocking and Receiving
- Phone Etiquette
- Transaction Processing
- Product Promotions
- Suggestive Selling
- POS system operations
- Retail Sales
- Sales expertise
- Retail merchandising expertise
- POS System Operation
- Product Recommendations
- Customer Engagement
- Cash Handling
- Product Merchandising
- Display building
- Teamwork
- Positive and professional
- Flexible Schedule
Languages
- English, Fluent
- Spanish, Advanced
- Portuguese, Fluent
Timeline
Sales Associate
Versona
06.2024 - Current
Licensed Esthetician
BIAESTHETICS.CO
11.2023 - Current
Crew Team Member
Chick Fi La
05.2023 - 08.2023
Sales Associate
Peterbrooke Chocolatier
03.2020 - 07.2022
Cindy Cassidy School of Laser & Electrology -
Pensacola FL
High School -
Pace High School