Summary
Overview
Work History
Education
Skills
Timeline
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Beatriz Delgado

Miami,FL

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Hospital General Universitario Dr. Gustavo Aldereg. Adept at critical thinking and problem-solving, I excel in high-pressure environments, leveraging excellent communication and teamwork skills to achieve results. My approach has consistently improved efficiency and customer engagement, embodying dependability with a keen eye for detail.

Overview

35
35
years of professional experience

Work History

Pantrist

Hospital General Universitario Dr. Gustavo Aldereg
01.2010 - 02.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Waitress

Restaurante La Laguna Del Cura
03.2000 - 01.2009
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Security

Minac Agriculture
03.1995 - 09.1999

Sales Associate

La Mimbre
10.1988 - 02.1994
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

High School Diploma -

Rafael Espinoza
Cuba

Skills

Friendly, Positive Attitude

Teamwork and Collaboration

Customer Service

Problem-Solving

Time Management

Attention to Detail

Flexible and Adaptable

Dependable and Responsible

Multitasking

Multitasking Abilities

Excellent Communication

Critical Thinking

Computer Skills

Active Listening

Calm Under Pressure

Organizational Skills

Organization and Time Management

Decision-Making

Problem Resolution

Verbal Communication

Timeline

Pantrist

Hospital General Universitario Dr. Gustavo Aldereg
01.2010 - 02.2024

Waitress

Restaurante La Laguna Del Cura
03.2000 - 01.2009

Security

Minac Agriculture
03.1995 - 09.1999

Sales Associate

La Mimbre
10.1988 - 02.1994

High School Diploma -

Rafael Espinoza

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Beatriz Delgado