Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Beatriz Flores

Beatriz Flores

Odessa,TX

Summary

Highly motivated bilingual customer service specialist fluent in English and Spanish, with a proven track record of delivering exceptional service. Recognized as a reliable team player with a personable demeanor and a dedication to team success. Proficient in diverse environments, utilizing strong communication and problem-solving skills. Experienced in fostering customer satisfaction through genuine care and attentive listening. Known for adaptability and strong interpersonal skills, eager to provide world-class service as a member of the cabin crew with a leading airline, ensuring passenger safety and comfort.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Insurance Specialist

Globe Life
03.2024 - Current
  • As an insurance specialist, I excel in building rapport and setting up appointments with business managers through a personable and professional approach. I effectively align our schedule with their monthly safety meetings, where my team and I deliver engaging presentations on accidents, injuries, and supplemental benefits. This role demands prioritizing exceptional customer service and clear communication, significantly enhancing client satisfaction and referrals. My ability to connect with clients, collaborate within team dynamics, and present complex information clearly to diverse employee groups are highly transferable skills.

Sales Specialist

Flores Energy Services, LLC
10.2022 - 04.2024
  • As a sales agent, I successfully acquired new customer accounts, primarily through referrals from satisfied clients who valued my communication skills. We provided oilfield services while actively maintaining relationships with existing customers by exceeding their needs. Recognizing the inherent dangers of oilfield work, our team consistently implemented safety measures, adhered to regulations, used the necessary equipment, and stayed current with certifications to ensure the delivery of safe, high-quality service.

New Home Sales Consultant

D.R. Horton Homes
09.2020 - 10.2022
  • As a new home sales consultant, I warmly greeted customers at the model home, whether by appointment or walk-in. I provided comprehensive information on available floor plans and matched customers with the best options by actively listening to their needs. I assisted in obtaining preapproval letters from lenders and proceeded to draft contracts. Throughout the process, I kept customers engaged with effective communication and weekly updates on their new homes. I also adhered to safety regulations while walking home sites at each stage of construction, ensuring a smooth process until the successful closing date.

Funder Escrow Assistant

Ector County Abstract & Title
04.2015 - 09.2020
  • As a funder and escrow assistant, I greeted real estate professionals and their clients upon arrival for scheduled closing dates. Prioritizing customer service, I maintained regular communication with lenders throughout the signing process to ensure clarity and coherence. Employing discretion and meticulous attention to detail, I supported the escrow officer by verifying customer identities and confirming all signatures on sensitive loan documents, facilitating smooth and timely funding and closing processes.

Education

Communications

Odessa College
Odessa, TX

Skills

  • Bilingual in English and Spanish
  • Exceptional Customer Service Experience
  • Excellent Communication Skills
  • Strong Teamwork Skills
  • Time Management and Prioritization
  • Flexible and Adaptable
  • Cultural Awareness
  • Keen Attention to Detail

Certification

IADC Basin United- Completion of Fundamental Safety Course

Timeline

Insurance Specialist

Globe Life
03.2024 - Current

Sales Specialist

Flores Energy Services, LLC
10.2022 - 04.2024

New Home Sales Consultant

D.R. Horton Homes
09.2020 - 10.2022

Funder Escrow Assistant

Ector County Abstract & Title
04.2015 - 09.2020

Communications

Odessa College

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Beatriz Flores