Leslian Torres
Chicago,IL
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
7
7
years of professional experience
Work History
Insurance Specialist
Insure on the Spot
07.2024 - 05.2025
Front Desk Receptionist
Aspen Dental
08.2023 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Insurance Specialist
Insurance on the spot
02.2020 - 09.2023
- Handled all customer relations issues in a gracious manner and in accordance with company policy. Analyzed new or renewal policies against the binder and the expired policy.
- Handled phone and email inquiries from insurance companies, identified and prepared premium finance quotes/agreements and sent renewal quotes to clients.
- Identification cards and policy endorsements to support acquisition and retention of profitable business.
- Provided additional support to all departments including responding to customer inquiries, check processing and other various tasks.
- Created letters documenting contact and endorsement changes to client. Ordered system letters for missing information and approvals, created free form letters, and ensured that proper documentation was recorded.
- Entered and retrieved information of varying complexity using appropriate computer system applications to update records, process insurance applications and obtain information to others.
- Demonstrated open and positive behavior in support of operations' goals. Provided informal guidance to co-workers and back-up support in the absence of others.
Receptionist
Symphony
07.2018 - 02.2020
- Responsible for maintaining the smooth running and operation of all front desk activities in a busy medical practice Duties:
- Answering telephone calls and dealing with face to face enquiries.
- Politely greeting patients and visitors to the center.
- Explaining the practice procedures to new patients.
- Dealing with all requests in an efficient and courteous manner.
- Opening post and forwarding it onto the relevant parties.
- Writing letters and correspondence on behalf of the surgery and medical staff.
- Scheduling appointments for patients.
- Updating the surgeries computer system with appointments and personal details.
- Maintaining a clean reception area to show a professional image.
- Making sure that the appointments system runs smoothly.
- Screening enquiries for the doctors and medical staff.
- Checking patients in and out.
- Accurately collecting information and personal details about patients.
Education
High School Diploma - undefined
Marine Leadership Academy
Skills
- Proficient in Microsoft Word, PowerPoint, Access and Excel
- Skills: Typing 35 wpm, and multiple phone lines
- Effective team player with outstanding communication and organizational skills
- Adapt at managing multiple; diverse tasks simultaneously; work well under pressure
- Bilingual in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Insurance Specialist
Insure on the Spot
07.2024 - 05.2025
Front Desk Receptionist
Aspen Dental
08.2023 - 07.2024
Insurance Specialist
Insurance on the spot
02.2020 - 09.2023
Receptionist
Symphony
07.2018 - 02.2020
High School Diploma - undefined
Marine Leadership Academy
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