Destiny Morales
Maitland
Summary
Insurance professional with in-depth experience in verifying insurance coverage and handling patient information to ensure smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Proficient in utilizing verification systems and maintaining comprehensive records while displaying strong attention to detail and collaborative mindset.
Knowledgeable Desired Position with background in psychology and solid understanding of human behavior. Proven track record of conducting research and analyzing data to support psychological studies. Demonstrated proficiency in counseling and effective communication skills.
Overview
10
10
years of professional experience
Work History
Insurance Specialist
Florida Retina Institute
11.2023 - Current
Administrative Assistant (remote)
Garden Veterinary Clinic
02.2023 - 10.2023
- Checking Backlogged files and updating them
- Transitioning Files from paper to electronic
- Locating clients Information and making sure they match up with current information for proper file transfers and billing
- Making sure pets vaccine records and behavior profiles are up to date in order for staff to properly handle and treat pets
- Taking direction from supervisors on priority cases and following proper protocols for any medical file transfers from hospital to client or other hospitals
- Working in a timely fashion as to keep a steady pace and hit expected goals
- Keeping in contact when anomalies or misinformation has been put into charts so that when corrections are made all parties are aware
- Using the Day Smart Vet program to its fullest potential and maximizing its function
Secretary
Animal Hospital of Morris Park
05.2019 - 04.2022
- Answering heavy phone traffic for a practice with a high volume of clients
- Using the Impro-med software to book appointments, check client history, refill medications, check prescriptions, check out clients, and process payments
- Checking clients in and making accurate charts to make a smooth transition from reception to appointment room
- Making sure prescriptions faxed or emailed to the hospital are given to the proper doctors for approval or denial
- Calling clients back with results of certain IDEXX tests if directed by a doctor or my supervisor
- Using a paper filing system and making sure everything is organized and clean to keep a professional and clean look to the office
- Making sure the reception area is both clean and up to date with informational needs for the clients
- Making sure when closing the hospital that the day sheets and close out sheets match so that the hospitals earnings are kept accurate and precise
- Making sure all clients have an enjoyable experience as soon as they enter the doors
- Communicating with the technicians and assistants to make sure all tests and medications are accurate with the according patient
Secretary
Red Fox Property Management
12.2016 - 01.2019
- Access Calls and transferred to appropriate staff
- Handle heavy phones with multiple lines, as well as faxing and scanning of documents and electronically forwarding them to appropriate staff and departments as necessary
- Contact clients to obtain necessary information in order to move forward with their respective files
- Coordinate staffing schedules
- Proof read documents for inaccuracies and corrected as needed or returned documents to appropriate department for correction
- Provide administrative support to staff and upper management as needed
- Followed up on open and/ or pending issues
- Prepared clear documentation to facilitate assistance from other departments and effectively communication with other departments
- Attended departmental meetings as needed and took notes when required
- Additional duties as assigned
Sales Associate
Victoria’s Secret
04.2015 - 05.2017
- Four (4) years’ experience in providing customer support the role of a sale Associate, An unwavering commitment to customer service with the ability to build productive relationships resolve complex issues and customer loyalty
- Strategic –relationship / partnership building skills – listen attentively, solve problems creatively and use tact and diplomacy to find common ground to achieve win-win outcomes
- Handle customer inquiries, complaints, billing questions and payment extension/ service requests
- Managed a high-volume workload within a deadline driven environment
- Proven ability to grasp product knowledge and relay product information in a concise but potent manner
- Analytic thinking aimed at resolving customers’ issues in a proactive manner
- Able to find conflict resolution without losing self-composure
- Detail oriented and efficient in providing customer service in adverse situations
- Well-versed in adapting different ways under pressure in order to meet deadlines
- Cross-trained and provided back-up for other sales associates when needed
- Handle heavy phones with multiple lines
- Handle customer inquiries, complaints, billing questions and payment extension/ service requests
- Managed a high-volume workload within a deadline driven environment
- Responded to questions and concerns posed by clients regarding service, and escalated calls, appropriately
- Additional duties as assigned
Education
Bachelor of Science - Forensic Psychology
John Jay College
Manhattan, NY06.2020
High School Regents Diploma -
Renaissance High School
06.2011
Skills
- Superior written and verbal communication skills
- Ability to function independently and part of a team
- Good organizational skills
- Excellent time management skills
- Proficient level computer skills
- MS Word
- PowerPoint
- Outlook
- Excel
- Able to handle an advance multi-tasking environment
Timeline
Insurance Specialist
Florida Retina Institute
11.2023 - Current
Administrative Assistant (remote)
Garden Veterinary Clinic
02.2023 - 10.2023
Secretary
Animal Hospital of Morris Park
05.2019 - 04.2022
Secretary
Red Fox Property Management
12.2016 - 01.2019
Sales Associate
Victoria’s Secret
04.2015 - 05.2017
High School Regents Diploma -
Renaissance High School
Bachelor of Science - Forensic Psychology
John Jay College
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