Kandace Lentz
Fort Lupton,CO
Summary
Experienced in documenting data, monitoring files and producing reports. Competent in reviewing all types of records and information with care and attentiveness to specific company standards and industry requirements. Self-motivated and responsible with an organized nature, good multitasking abilities and the confidence to independently handle jobs in fast-paced settings.
Overview
18
18
years of professional experience
Work History
Insurance Specialist
CRT Medical Systems
McCook, Nebraska
03.2019 - 06.2020
- Reviewed insurance policies to ensure compliance with existing regulations.
- Developed and implemented strategies for reducing risk exposures and maximizing profitability.
- Assisted in the development of new products, services, and procedures to meet customer needs.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Participated in training programs designed to enhance knowledge base in areas such as underwriting, sales, product development.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
Personal Care Assistant
Southwest Area Training Services
McCook, NE
08.2016 - 01.2018
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Administered medication under supervision of a registered nurse or physician.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Researched community resources available for additional assistance or services if needed.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Developed individual plans of care based on assessment findings and physician orders.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided ongoing compassionate patient care for each client.
- Assisted with meal planning to meet nutritional plans.
- Reported concerns to nurse supervisor to promote optimal care.
- Transported patients to medical, dental and personal care appointments.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Pre-K Teacher
Learning Tree Child Development Center
Gering, Nebraska
09.2014 - 08.2016
- Planned and implemented developmentally appropriate activities to engage Pre-K students in learning.
- Created a positive, nurturing classroom environment that encourages children's exploration and curiosity.
- Assessed student progress through observation, documentation, and portfolio review.
- Established and enforced rules for behavior and procedures for maintaining order in the classroom.
- Developed lesson plans based on state standards to ensure academic rigor.
- Provided individualized instruction to meet the needs of each student.
- Collaborated with other teachers to plan and execute field trips and special events.
- Instructed students in basic literacy, math, science, social studies, health, art, music, physical education, and other related areas.
- Maintained records of student attendance and performance according to school policies.
- Communicated regularly with parents regarding their child's progress.
- Encouraged parent involvement by providing feedback on student achievement at conferences or meetings.
- Managed classroom materials and resources effectively to maximize instructional time.
- Utilized technology tools such as smart boards or tablets for teaching purposes.
- Participated in professional development activities to stay abreast of current trends in early childhood education.
- Implemented strategies for managing challenging behaviors among students.
- Provided guidance when needed to help children develop problem-solving skills.
- Promoted language acquisition through storytelling or interactive play activities.
Vocational Day Service Supervisor
Office Of Human Development
Sidney, Nebraska
12.2002 - 07.2014
- Assigned, trained and managed service staff to ensure quality customer service.
- Developed and implemented departmental policies and procedures for efficient operations.
- Monitored daily performance of team members to ensure compliance with company standards.
- Performed regular inspections of work areas to identify potential safety hazards.
- Identified training needs among staff members and provided appropriate coaching sessions.
- Implemented new technology systems designed to improve efficiency and accuracy of services.
- Recruited, interviewed, hired, evaluated, promoted, disciplined and terminated employees as needed.
- Built strong relationships with customers through effective communication skills.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Addressed areas that needed improvement and observed team's performance.
- Participated in various learning and educational opportunities to update and maintain job knowledge.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
License For EMT-B - EMT-B
EMT Schooling
Sidney, Nebraska05-2000
Psychology
Kaplan Online Studies
Online Skills
- Documentation abilities
- Reporting skills
- Documentation skills
- Customer follow-up
- Customer Service
- Policy Renewals
- Client assessment
- Private insurance
- Life Insurance
- Health insurance
- Technical Support
- Resolving issues
- Verbal and written communication
- Record preparation
- Data Gathering
- HIPAA Compliance
- Medical Terminology
- Patient-focused care
- Procedure Assistance
- Medical Billing
- Indirect Patient Care
- Maintaining confidentiality
- Patient Care Coordination
- Monitoring patient progress
- Understands mobility assistance needs
- CPR
- Lab equipment setup
- Medical terminologies
- Reliable team player
- Medical Procedures
- Vital signs monitoring
- Clinical and administrative support
- Electronic Health Records
Timeline
Insurance Specialist
CRT Medical Systems
03.2019 - 06.2020
Personal Care Assistant
Southwest Area Training Services
08.2016 - 01.2018
Pre-K Teacher
Learning Tree Child Development Center
09.2014 - 08.2016
Vocational Day Service Supervisor
Office Of Human Development
12.2002 - 07.2014
License For EMT-B - EMT-B
EMT Schooling
Psychology
Kaplan Online Studies