Marissa Baray
Dallas
Summary
To contribute in a major noticeable way by maintaining a challenging position that will allow me to apply my skills, interest, and education in pursuance of continued growth and advancement.
Overview
14
14
years of professional experience
Work History
Insurance Specialist
Baylor Scott & White
07.2022 - Current
- Processed eligibility and benefits verification and authorization requests.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
Office manager
Stone Canyon Dental
01.2019 - 08.2022
- Check in/out patients
- Collecting co-pays, balances
- Obtained payments from patients and scanned identification and insurance cards.
- Confirming appointments
- Verifying insurances (PPO)
- Submitting claims
- Aging report, following up with claims and denials
- Posting insurance payments
- Streamlined office operations by implementing efficient scheduling and patient management systems.
- Coordinated communication between dental staff and patients to enhance service delivery.
- Managed patient scheduling, ensuring optimal appointment flow and minimal wait times.
- Coordinated insurance verification processes to enhance patient service efficiency.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments.
Mesquite Endodontics
03.2016 - 01.2017
- Check in/out patients
- Confirm appointments 2 days prior to appointment
- Follow up calls the day after treatment
- Processing payments and refunds
- Sending claims
- AR reports
- Scheduling appointments
- Consulting with patients
- Explaining treatment to patient
- Presenting treatment plans
Arlington Dental Associates
04.2015 - 02.2016
- Confirm appointments
- Verify insurance (PPO insurance)
- Scheduling appointments
- Presenting treatment plans
- Collecting payments
- Sending claims
Receptionist
North Arlington Dental Care
09.2011 - 01.2014
- Check in/out patients
- Answering multiple phone lines
- Scheduling appointments using Dentrix software
- Posting payments (insurance checks, patient payments)
- Treatment plan coordinator
- Insurance verification
- Translating for Spanish patients
- Orthodontic consultant
- Adjusting accounts
Education
High School-Graduate -
Juan Seguin High School
01.2008
Skills
- Keyboarding 65 wpm
- Microsoft word
- Microsoft Excel
- Internet access
- Dentrix
- Dexis
- Epic
Accomplishments
- Excellent oral and written communication skills (English and Spanish)
- Critical reading and comprehension skills.
- Extensive experience in customer service.
- Strong problem-solving abilities.
- Computer proficient
- Team player who can relate to people at any level
- Detail oriented and organized.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Specialist
Baylor Scott & White
07.2022 - Current
Office manager
Stone Canyon Dental
01.2019 - 08.2022
Mesquite Endodontics
03.2016 - 01.2017
Arlington Dental Associates
04.2015 - 02.2016
Receptionist
North Arlington Dental Care
09.2011 - 01.2014
High School-Graduate -
Juan Seguin High School