Beatriz Gonzales
Laveen,AZ
Summary
Forward-thinking Assistant Director generates high-quality work. Leverages tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving skills.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Assistant Director
Child Development Schools Inc
Phoenix, Arizona
01.2020 - Current
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Negotiated vendors contracts, securing services and products to meet organizational needs
- Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
- Ensured compliance with safety regulations among all personnel.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Conducted training sessions on new processes or products for internal staff members.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Evaluated existing systems and processes in order to recommend improvements.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Maintained close relationships with key stakeholders while managing expectations.
- Developed protocols for handling confidential information within the organization.
- Established standards of excellence for customer service delivery throughout the organization.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Created training materials for new employees on company policies and procedures.
- Provided guidance to departmental staff in resolving customer complaints.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Facilitated team meetings to discuss progress and address challenges.
- Maintained compliance with industry regulations and organizational policies.
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
- Provided support in the recruitment and training of new staff members.
- Assisted in developing and implementing strategic plans to achieve organizational goals.
- Implemented customer service initiatives to improve client satisfaction.
- Conducted performance evaluations and recommended areas for improvement.
- Implemented process improvements to increase efficiency and effectiveness.
- Generated billing reports to meet strict deadlines.
- Established budgets and tracked expenses to drive operational efficiency.
- Supervised junior staff, providing guidance and professional development opportunities.
- Developed department performance goals and methods for achieving milestones.
- Developed and maintained relationships with external partners and vendors.
- Oversaw the maintenance and updating of organizational databases and records.
- Collaborated with finance department to manage budget and forecast expenses.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Educational Coordinator
Child Development Schools Inc
Phoenix, AZ
01.2018 - 08.2020
- Developed a system of incentives for teachers who demonstrate excellence in their profession.
- Assisted teachers in developing lesson plans that aligned with district objectives.
- Researched current educational trends and recommended changes based on findings.
- Supported individual classrooms by providing resources such as books, supplies, equipment.
- Organized field trips for students to gain real-world experience related to course material.
- Provided support to teachers in the areas of curriculum development, instructional strategies, and classroom management.
- Developed and implemented teacher training programs to improve instruction and student achievement.
- Monitored student performance data to identify trends and determine appropriate interventions for students who need additional assistance.
- Created rubrics for assessing student progress towards meeting learning goals.
- Acted as a liaison between school administration and faculty members when addressing concerns
- Cultivated relationships between teachers, parents, and other stakeholders within the community.
- Collaborated with departments across the district to develop professional development opportunities for staff members.
- Constructed supplemental materials for disabled, at-risk, disadvantaged, talented, and gifted students.
- Delivered system-wide orientation, training and support programs for new teachers.
- Collaborated with supervisors to examine effectiveness of program and instruction.
- Attended seminars, workshops and conventions to remain current on educational research and statistics impacting educational standards.
- Examined department needs to construct budget for teacher supplies and materials.
- Observed teachers to assist with planning and classroom instruction methodologies.
- Conducted data analysis based on performance scores to develop school improvement plan.
- Discussed curriculum changes with department staff and principals to facilitate action plans.
- Recommended evidence-based instructional programs to utilize with students.
- Created and implemented department support framework to address district's strategic goals.
Lead Teacher
Child Development Schools Inc
Phoenix, AZ
03.2017 - 01.2018
- Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
- Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
- Ensured compliance with state standards by incorporating them into lesson plans.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Organized activities to promote physical, mental and social development of each child.
- Researched books and supplemental materials to use with lesson plans.
- Handled and resolved disciplinary issues according to district protocols.
- Involved parents in student learning to increase family interaction and student support.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Served as a mentor for new teachers during their onboarding process.
- Participated in weekly faculty meetings by providing updates on departmental goals or objectives.
Assistant Teacher
Child Development Schools Inc
Phoenix, AZ
10.2016 - 03.2017
- Encouraged positive behavior with rewards and incentives.
- Provided one-on-one help to struggling students during study hall sessions.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Supervised small group activities.
- Maintained safe, educational environment for students during learning and free play time.
- Created colorful and attractive displays for bulletin boards and hallways.
- Protected confidential information related to staff and families.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
Education
Pan-American High School
Phoenix, AZSkills
- Customer service
- Team building
- Google drive
- Staff management
- Financial administration
- Staff coordination
- Staff development
- Team operations
- Reliability
- Strategic planning
- Conflict resolution
- Educational leadership
- Google workspace proficiency
- Team leadership
Certification
- CDA
- Food Handlers
- CPR /First Aid
- Fingerprint Clearance Card
- CCEI training +120hours of training
Languages
Spanish
Full Professional
English
Full Professional
Chinese (Mandarin)
Limited
Timeline
Assistant Director
Child Development Schools Inc
01.2020 - Current
Educational Coordinator
Child Development Schools Inc
01.2018 - 08.2020
Lead Teacher
Child Development Schools Inc
03.2017 - 01.2018
Assistant Teacher
Child Development Schools Inc
10.2016 - 03.2017
Pan-American High School