Tammy Arthur
Ekron,KY
Summary
Ambitious Assistant Director professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills, while able to multi-task in a fast-paced working environment. Proven history of reliability, professionalism and conflict resolution.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Director
Patches Playmates LLC
Louisville, Kentucky
05.2002 - Current
- Conducted performance reviews and provided disciplinary actions, if necessary
- Provided regular performance feedback, developing subordinates' skills and encouraging growth
- Recruited, interviewed, hired and trained new staff members in accordance with company policies and proper procedures for the classroom based on the children's ages
- Created training materials for new employees on company policies and procedures and encouraged continued professional development in Early Childhood
- Ensured compliance with government regulations regarding health and safety protocols in the building and on the playground
- Maintained accurate records of employee attendance, payroll information, vacation requests and other human resources functions.
- Updated databases with new and modified customer data.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
- Educated customers on special pricing opportunities and company offerings.
- Reviewed customer feedbacks to identify areas for improvement in products and services.
- Set up and activated customer accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Consulted with customers to resolve service and billing issues.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
Teacher Assistant
Jefferson County Public Schools / Blake Elementary
Louisville, KY
- Developed and maintained consistent, positive relationships with children
- Cleaned classrooms and organized instruction materials in appropriate locations
- Helped to maintain a positive learning atmosphere in the classroom
- Collaborated with teacher in adapting curriculum to meet individual student goals
- Adapted instructional materials and methods to meet the varying needs of diverse learners
- Supported special needs students through differentiated instruction methods tailored to their individual needs.
Education
Associate In Science (A.S.) In Interdisciplinary Early Childhood Education -
Jefferson Community and Technical College
Skills
- Strategic Planning
- Staff Management
- Training and Development
- Records Maintenance
- Administrative and Office Support
- Customer Service Excellence
- Arranging Paperwork
- Team Operations
- Individual Accountability
- Call Documentation
- Account Management
- Inbound Call Management
- Data Entry
- Customer Support
- Complaint Handling
- Payment Processing
- Documentation and Reporting
- Customer Service
- Customer Retention Strategies
Certification
- Associate Degree in Applied Sciences
- Kentucky Director's Credential
- Kentucky Child Care Provider Certificate
- Early Childhood Administrator Certificate
- Child Care Assistant Certificate
- School Age Child Care Certificate
Awards
Summa cum laude
References
References available upon request
Timeline
Assistant Director
Patches Playmates LLC
05.2002 - Current
Teacher Assistant
Jefferson County Public Schools / Blake Elementary
Associate In Science (A.S.) In Interdisciplinary Early Childhood Education -
Jefferson Community and Technical College
- Associate Degree in Applied Sciences
- Kentucky Director's Credential
- Kentucky Child Care Provider Certificate
- Early Childhood Administrator Certificate
- Child Care Assistant Certificate
- School Age Child Care Certificate
Similar Profiles
Decker ContrerasDecker Contreras
Sales Associate at Patches' PastriesSales Associate at Patches' Pastries
Rizza SabinayRizza Sabinay
Group Home Staff at Patches GroupGroup Home Staff at Patches Group
Cecilia MartinCecilia Martin
Registered Nurse at PATCHES PPECRegistered Nurse at PATCHES PPEC