BEATRIZ GONZALEZ
San Diego,CA
Overview
17
17
years of professional experience
Work History
Patient Access Supervisor
SAN YSIDRO HEALTH
Chula Vista, CA
11.2017 - Current
- Monitor daily productivity and workflow of twenty Patient Services Representative employees to assure compliance with department policies as well as HRSA and Federal & State Laws impacting healthcare.
- Identify opportunities to maintain high quality standards to be able to create effective processes within the department and evaluate patient feedback to improve patient satisfaction scores.
- Responsible for supervising and providing adequate staffing and coverage for three sites in Chula Vista, including our Urgent Care facilities.
- Prepare Key Performance monthly report for management to identify productivity patterns.
- Offer guidance to our employees and provide tools for staff development including trainings and review of progress.
- Perform end of year Performance Evaluations highlighting possible areas for improvement for each employee.
Patient Access Representative Lead
SAN YSIDRO HEALTH
Chula Vista, CA
02.2016 - 11.2017
- Collaborated with other departments such as Billing, Medical Records and Referrals to ensure our patients left our facility with no pending items and questions.
- Trained new employees by teaching our registration, check-in, insurance-verification, copayment-collection and software processes as well as how to maintain patient confidentiality.
- Reported employee and/or patient liabilities and risk management concerns to supervisor and manager for their review.
- Organized and drafted a staff 2-week schedule to ensure departmental coverage.
- Screened patients for eligibility for state and local assistance aid programs, such as the Sliding Fee Discount Program to guarantee our low-cost service fee.
Operations Manager Assistant
PASHA AUTOMOTIVE SERVICES
National City, CA
11.2007 - 09.2008
- Collaborated with Operations Manager on a daily basis to measure the effectiveness of operations and provided feedback on how to meet the company's monthly objectives.
- Processed claims for accounting that included the employee's Time Management and Production cards to achieve our client's daily service goals.
Recepcionist/ Credit Clerk
WESTERN DENTAL
91911, CA
02.2007 - 11.2007
- Assisted patients by checking them in for their appointment, completing forms and processed their co-payments.
- Verified patient account information including insurance eligibility a day prior to avoid delinquent accounts.
Education
Associate of Arts - Business Administration
San Diego Mesa College
San Diego, CA06-2023
High School Diploma -
Montgomery High School
San Diego, CA06-2003
Skills
- Bilingual (Spanish)
- EPIC System Software
- Nextgen Software
- HIPAA certified (US Department of Health and Human Services) May 2023
- Children's Presumptive Eligibility (CPE) certified
- Microsoft Office (Word, Excel, PowerPoint, Outlook and Teams)
References
References available upon request
Timeline
Patient Access Supervisor
SAN YSIDRO HEALTH
11.2017 - Current
Patient Access Representative Lead
SAN YSIDRO HEALTH
02.2016 - 11.2017
Operations Manager Assistant
PASHA AUTOMOTIVE SERVICES
11.2007 - 09.2008
Recepcionist/ Credit Clerk
WESTERN DENTAL
02.2007 - 11.2007
Associate of Arts - Business Administration
San Diego Mesa College
High School Diploma -
Montgomery High School
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