Aleli Veliz
Wilmington,NC
Summary
Efficient bilingual skilled helper willing to work in any position needed. I am a fast learner with a background in customer service, education, and front desk receptionist. Authorized to work in the US for any employer
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
Novant Health
02.2022 - Current
- Completes department schedule ensuring adequate staffing to meet the needs of the department.
- Handles a group of 27 staff members
- Research and provide solutions for individual issues.
- Responsible for WQ completion
- Supervised patient access operations to ensure efficient registration and check-in processes.
- Analyzed performance metrics to identify areas for improvement and increase operational efficiency.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
Patient Access Specialist
New Hanover Regional Medical Center
02.2020 - 02.2022
- Registrating patients
- Updating insurances
- Updating demographics
- Fix errors
- Work on work queues
- Assist patients with questions
Front Desk Receptionist
Wilmington Dental Care
11.2018 - 02.2020
- Answer incoming calls in
- Book new patients appointments
- Verify insurances
- Input new insurance into the system
- Train new staff
- Interpret for the dentist
NC Pre-K Teacher assistant teacher
Childcare Network
08.2018 - 11.2018
- Fostered reasoning and problem solving through active exploration games and activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Customer Service Representative
Verizon
01.2018 - 07.2018
- Answering customer calls and actively listening to identify their issues.
- Building customer relationships, earning their loyalty and trust.
- Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns.
- Generating excitement for new solutions and products that can enhance their experience
Client Service Representative
Equifax
06.2016 - 12.2017
- Assist customers with verification employment
- Handled English and Spanish lines
- Handled incoming fax and mail
Teacher/ interpreter
Childcare Network
03.2013 - 06.2015
- Fostered reasoning and problem solving through active exploration games and activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Allowed for ample outdoor discovery time each day.
- Gave one-on-one attention to children while maintaining overall focus on the entire group.
- Established daily routines that were easy for the children to follow
Crew Trainer
McDonalds
05.2007 - 08.2011
- Cashier
- Train new staff members
- Assist with downtime
- Bag orders
Education
Associate's degree - Spanish interpreting in the Community
Cape Fear Community College
Wilmington, NC06.2015
Associate's degree - Applied science
Cape Fear Community College
Wilmington, NC06.2015
High school diploma or GED - undefined
Emsley A Laney High School
Skills
- Call Center
- Bilingual
- Customer Care
- Receptionist
- Scheduling
- Customer Service Skills
- Microsoft Word
- Microsoft
- Dental Receptionist
- Dentrix
- Spanish
- Interpretation
- Epic
- Insurance Verification
Certification
- First Aid Certification
- CPR Certification
Timeline
Patient Access Supervisor
Novant Health
02.2022 - Current
Patient Access Specialist
New Hanover Regional Medical Center
02.2020 - 02.2022
Front Desk Receptionist
Wilmington Dental Care
11.2018 - 02.2020
NC Pre-K Teacher assistant teacher
Childcare Network
08.2018 - 11.2018
Customer Service Representative
Verizon
01.2018 - 07.2018
Client Service Representative
Equifax
06.2016 - 12.2017
Teacher/ interpreter
Childcare Network
03.2013 - 06.2015
Crew Trainer
McDonalds
05.2007 - 08.2011
Associate's degree - Spanish interpreting in the Community
Cape Fear Community College
Associate's degree - Applied science
Cape Fear Community College
High school diploma or GED - undefined
Emsley A Laney High School
Additional Information
- Skills
- MS Office proficient
- First Aid and CPR certified
- Creative problem solver
- Excellent organizational skills
- Excellent team player and community builder