Wislyne Toussaint
Orlando
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Specialist For HIV Patients
AssistRx
11.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collected and validated patient demographics and insurance information.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Pharmacy Technician
Walgeens pharmacy
12.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Supported insurance claim processing, facilitating smoother patient transactions.
Home Health Aide
CareGivers Home Care
06.2022 - 02.2023
- Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication administration
- Monitored vital signs and reported any changes or concerns to the healthcare team
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
- Supported patients with mobility issues by assisting with transfers, ambulation, and exercises as prescribed by healthcare professionals
Education
Associate's degree - Nursing
Valencia College
Orlando, FL12.2025
High school diploma -
North Miami Beach Senior High School
Miami, FL06.2022
Skills
- Cashiering
- Customer Service
- Cleaning Experience
- Computer skills
- Call center
- Communication skills
- Pharmacy Technician Experience
- Retail Sales
- Microsoft Outlook
- Typing
- Prescription Filling
- Workflow Optimization
- Insurance Billing
- Billing support
- Problem-solving skills
- Processing payments
- Verifying orders
Certification
- HHA, 06/01/22
- CPR Certification, Present
- First Aid Certification, Present
- Pharmacy Technician License, Present
Personal Information
Authorized To Work: US
Accomplishments
Pharmacy technician license
Languages
Haitian Creole
Native or Bilingual
Timeline
Patient Access Specialist For HIV Patients
AssistRx
11.2024 - Current
Pharmacy Technician
Walgeens pharmacy
12.2023 - Current
Home Health Aide
CareGivers Home Care
06.2022 - 02.2023
Associate's degree - Nursing
Valencia College
High school diploma -
North Miami Beach Senior High School
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